HomeDigital Kiosk Ordering for RestaurantsFood & BeveragesQuick Service with Digital Kiosk OrderingElevating the Dining Experience through Technology BackgroundOur client, a leading entity in the restaurant digital transformation arena, embarked on an ambitious project to redefine the quick service dining experience globally. Their goal was to integrate an innovative e-commerce solution for Click and Collect services using digital kiosk ordering systems. This initiative aimed to enhance operational efficiency and customer satisfaction by allowing effortless ordering, online payment, and order tracking. The absence of such a solution risked leaving partners behind in the digitalization race, affecting customer retention and competitiveness. “The critical challenge was integrating a user-friendly platform with existing back-end systems and POS, essential for personalized experiences across multiple restaurant partners.”SolutionThe solution devised encompassed a comprehensive suite of features and technological integrations, ensuring seamless API integration for real-time data synchronization and dynamic URL creation for a customized restaurant experience. A user-friendly interface facilitated rapid registration and order processing, enhanced by localization services and real-time order tracking. 30 %Reduction in User Engagement Time enhanced overall efficiency.enhanced overall efficiency. 25 %Improvement in Service Efficiencystreamlined operations. 40 %Increase in Customer Satisfactionfostered loyalty and trust. 50 %Boost in Online Payment Adoptionfacilitated seamless transactions 15 ‘Average Reduction in Order Processing Timeoptimized workflow efficiency. 6 mthsTime to marketrom planning to full deploymentFeaturesAfter a thorough analysis of the client’s unique digital requirements and industry-specific challenges, Brixio proposed a state-of-the-art solution: Seamless API IntegrationReal-time synchronization with the back office for up-to-date information. Dynamic URL CreationPersonalized experiences for each restaurant partner. User-Friendly InterfaceStreamlined registration, login, and profile management. Localization ServicesStore discovery based on customer location. Comprehensive Order ManagementFrom browsing to checkout. Real-Time Order TrackingEnsuring customer reassurance. Robust Back-End ArchitecturePowered by Symfony, with Redis and MySQL for efficient data handling. Interactive Front-End ExperienceDeveloped with Vue.js for responsiveness. Docker ContainerizationFor scalable and consistent deployment.Key benefits of the proposed solution include Enhanced Customer ExperienceStreamlined ordering and payment process. Increased Operational EfficiencyIntegrated technologies for smoother operations. Higher Customer SatisfactionImproved service leads to better reviews and loyalty. Operational ScalabilityOperational Scalability: with Docker containerization.Implementation & MethodologyA methodical approach was taken to develop a platform that satisfies the firm’s need for security, efficiency, and compliance.01#1Timeline Agile development sprints over a 6-month period02#2Testing Rigorous QA cycles and user acceptance testing with feedback incorporation03#3RolloutPhased deployment to selected pilot locations before full scale-up04#4Training In-depth training sessions for staff across all partner restaurants ToolBoxTechnologies we used .js “The digital kiosk ordering system by Brixio has transformed our service delivery, making it more efficient and customer-friendly. It’s not just an upgrade; it’s a revolution in how we serve our customers.” CEOF&B StartupBrixio’s InsightsWorking on the Tabesto project was exhilarating. Integrating cutting-edge technology to redefine the dining experience while addressing the unique challenges of each restaurant partner was a rewarding challenge. The project’s success has set a new benchmark in the industry.Ready to transform your restaurant’s service delivery with our digital kiosk ordering system? Contact us today to learn how we can elevate your dining experience and operational efficiencyGet your’s done ! Request a call back Request a call back
“The digital kiosk ordering system by Brixio has transformed our service delivery, making it more efficient and customer-friendly. It’s not just an upgrade; it’s a revolution in how we serve our customers.” CEOF&B Startup