Projects Digital Kiosk Ordering for Restaurants Food & Beverages Quick Service with Digital Kiosk Ordering Elevating the Dining Experience through Technology Background Our client, a leading entity in the restaurant digital transformation arena, embarked on an ambitious project to redefine the quick service dining experience globally. Their goal was to integrate an innovative e-commerce solution for Click and Collect services using digital kiosk ordering systems. This initiative aimed to enhance operational efficiency and customer satisfaction by allowing effortless ordering, online payment, and order tracking. The absence of such a solution risked leaving partners behind in the digitalization race, affecting customer retention and competitiveness. “The critical challenge was integrating a user-friendly platform with existing back-end systems and POS, essential for personalized experiences across multiple restaurant partners.” Solution The solution devised encompassed a comprehensive suite of features and technological integrations, ensuring seamless API integration for real-time data synchronization and dynamic URL creation for a customized restaurant experience. A user-friendly interface facilitated rapid registration and order processing, enhanced by localization services and real-time order tracking. 30 % Reduction in User Engagement Time enhanced overall efficiency. enhanced overall efficiency. 25 % Improvement in Service Efficiency streamlined operations. 40 % Increase in Customer Satisfaction fostered loyalty and trust. 50 % Boost in Online Payment Adoption facilitated seamless transactions 15 ‘ Average Reduction in Order Processing Time optimized workflow efficiency. 6 mths Time to market rom planning to full deployment Features After a thorough analysis of the client’s unique digital requirements and industry-specific challenges, Brixio proposed a state-of-the-art solution: Seamless API Integration Real-time synchronization with the back office for up-to-date information. Dynamic URL Creation Personalized experiences for each restaurant partner. User-Friendly Interface Streamlined registration, login, and profile management. Localization Services Store discovery based on customer location. Comprehensive Order Management From browsing to checkout. Real-Time Order Tracking Ensuring customer reassurance. Robust Back-End Architecture Powered by Symfony, with Redis and MySQL for efficient data handling. Interactive Front-End Experience Developed with Vue.js for responsiveness. Docker Containerization For scalable and consistent deployment. Key benefits of the proposed solution include Enhanced Customer Experience Streamlined ordering and payment process. Increased Operational Efficiency Integrated technologies for smoother operations. Higher Customer Satisfaction Improved service leads to better reviews and loyalty. Operational Scalability Operational Scalability: with Docker containerization. Implementation & Methodology A methodical approach was taken to develop a platform that satisfies the firm’s need for security, efficiency, and compliance. 01 #1 Timeline Agile development sprints over a 6-month period 02 #2 Testing Rigorous QA cycles and user acceptance testing with feedback incorporation 03 #3 Rollout Phased deployment to selected pilot locations before full scale-up 04 #4 Training In-depth training sessions for staff across all partner restaurants ToolBox Technologies we used .js “The digital kiosk ordering system by Brixio has transformed our service delivery, making it more efficient and customer-friendly. It’s not just an upgrade; it’s a revolution in how we serve our customers.” CEO F&B Startup Brixio’s Insights Working on the Tabesto project was exhilarating. Integrating cutting-edge technology to redefine the dining experience while addressing the unique challenges of each restaurant partner was a rewarding challenge. The project’s success has set a new benchmark in the industry. Ready to transform your restaurant’s service delivery with our digital kiosk ordering system? Contact us today to learn how we can elevate your dining experience and operational efficiency Get your’s done ! Request a call back Request a call back
“The digital kiosk ordering system by Brixio has transformed our service delivery, making it more efficient and customer-friendly. It’s not just an upgrade; it’s a revolution in how we serve our customers.” CEO F&B Startup