Enterprise-grade SLAs, tailored to your needs.

Cloudflare Support Plans

Resolve issues faster with guaranteed response times, proactive monitoring, and direct Cloudflare escalation.

Why Choose Brixio Support?

Go beyond basic troubleshooting. Our plans include:

Guaranteed response times (1 hour to 8 hours)
Direct escalation to Cloudflare’s Enterprise team
Proactive security and performance reviews

Predictable pricing, unmatched expertise.

Support Tiers for Every Business

Core Incident Response

For startups and small teams.

8-hour response (business hours)
5 tickets/month, email support
Quarterly summary reports

24/7 Priority Assistance

Mid-market and growing businesses.

4-hour response, 15 tickets/month
Teams/email, monthly reports
Dedicated support manager

Mission-Critical Coverage

For global enterprises.

1-hour 24/7 response, unlimited tickets
Direct Cloudflare escalation
Custom dashboards + weekly reviews

Plan Comparison

Basic

Response Time	8 business hours
Support Channels	Email
Tickets Included	5/month
Reporting	Quarterly Summary

Pro

Response Time	4 hours
Support Channels	Email, Teams
Tickets Included	15/month
Reporting	Monthly Insights

Enterprise

Response Time	1 hour (24/7)
Support Channels	Teams, WhatsApp, On-Call
Tickets Included	Unlimited
Reporting	Custom Executive Dashboards

Transparent, SLA-driven support.

How It Works

Submit Request

Log tickets via email, Teams, or WhatsApp (Enterprise).

Triage & Prioritize

Urgency assessed within SLA response window.

Resolution

Engineers implement fixes or escalate to Cloudflare.

Post-Incident Review

Detailed report and preventative recommendations.

Middle East’s #1 Cloudflare Partner

Guaranteed SLAs

99.9% uptime commitment for Enterprise plans.

Cloudflare Partnership

Direct access to Cloudflare’s engineering team.

Flexible Add-Ons

After-hours support, custom scripting, and compliance audits.

Need faster response times?

Explore Support Plans