Enterprise-grade SLAs, tailored to your needs.

Cloudflare Support Plans

Resolve issues faster with guaranteed response times, proactive monitoring, and direct escalation to Cloudflare.

Certified support that fits your Cloudflare plan

Cloudflare Support by Brixio

Whether you’re on a Free, Pro, Business, or Enterprise plan, Brixio delivers expert support through certified Cloudflare specialists (ASDP). Our services cover both technical and strategic needs, adapted to your environment and priorities.

Available for all Cloudflare plan levels, including Free
French and English support delivered by Cloudflare experts
Business hours or 24/7 support, depending on your needs
Communication via email, video call, or dedicated Slack
Support for both technical and non-technical teams

Predictable pricing, unmatched expertise.

What our Cloudflare support covers

We handle all maintenance, optimization, and troubleshooting tasks related to your Cloudflare setup, including application security, network connectivity, and Zero Trust solutions.

(WAF, Bots, Rate Limiting, Certificates)

Modify, update, or disable WAF rules (Managed Rules, Custom Rules)
Adjust access rules, rate limiting, and custom block pages
Monitor and fine-tune bot policies, manage false positives
Run configuration tests to validate rule effectiveness
Assist with SSL/TLS certificate management (wildcard, custom, renewal)
Create or update Rate Limiting rules
Ensure proper setup of HTTPS redirects, HSTS, etc.

(DNS, WAN, Firewall)

DNS changes (A, CNAME, MX, TXT…) for your active domains and zones
Adjustments to Magic Firewall rules (ports, countries, protocols)
Support for Magic WAN: routing, tunnels, config checks
Monitoring Magic Transit: alerts, logs, network behavior
Cache purge and performance tuning

Adjust Access policies (conditions, identity rules)
Support for Gateway DNS/HTTP (filtering, lists, logs)
Review device posture/identity policies in WARP tunnel
Log analysis for Zero Trust incidents or blocked behavior
Help resolving user-to-app flow issues (internal/SaaS)

On-demand log delivery (access, security events, DNS, tunnels…)
Analysis of HTTP 4xx/5xx errors related to Cloudflare
Investigating intermittent issues (connection, routing, security)
Performance monitoring (Argo, load time, alert thresholds)

Important:

This support applies only to existing configurations. New implementations (Zero Trust, WAN, Workers, Load Balancing…) fall under separate integration projects.

How does our Cloudflare support work?

A clear, responsive, and structured service to support you every day.

01

A straightforward channel, tailored to your support level.

Request Submission

You submit a request through the agreed channel: email, form, Slack, or other. Each request is logged and categorized (e.g., WAF, DNS, tunnel, Zero Trust, performance…).

02

We analyze the request for efficient handling.

Qualification & Initial Analysis

A Brixio expert quickly reviews the request—context, severity, impact. If needed, we’ll reach out for clarification (logs, examples, screenshots, etc.).

03

No unnecessary Tier 1 — an expert steps in right away.

Handled by a Certified Cloudflare Expert

Depending on the issue type, it’s assigned to a specialized engineer (AppSec, Network, Zero Trust). We audit your setup and propose a fix, optimization, or documented explanation.

04

We don’t just reply — we guide you.

Implementation, Feedback & Follow-up

Once a fix or adjustment is ready, we provide clear, documented feedback, including instructions if any action is required on your end. For sensitive changes, we assist in evaluating the impact.

05

If it goes beyond scope, we escalate it.

Escalation or Collaboration with Cloudflare (if needed)

For bugs, platform limitations, or unexpected behaviors, we can reach out directly to Cloudflare via our partner access (ASDP), or escalate a vendor-side priority ticket.

06

Every step is tracked and documented.

Documentation & History

All actions, recommendations, logs, and outcomes are archived for reference. You can access these or request a recap at any time.

07

As your context evolves, so does our support.

Continuous Improvement & Support Adjustment

We adapt priorities, channels, and access levels in line with your Cloudflare usage or infrastructure evolution.

Flexible plans to match your organization

Plans that fit organizations of every size.
From startups to enterprises, get expert support without heavy commitments.

Navigating complex Cloud environments with expertise

Why choose a partner instead of going direct to Cloudflare support?

Brixio combines deep technical expertise with a hands-on, customer-first approach to deliver tailored Cloudflare solutions that go beyond standard implementation.

Language

Business hours support in French

Responsiveness

Adaptable SLAs, even on Free, Pro, and Business plans

Guidance

Support + strategic advice + knowledge transfer

Level of Contact

A Cloudflare expert engineer from the very first response

Assess your Cloudflare support needs

Just 15 minutes with an expert for an initial assessment.

Discover our support plans