Cloudflare Support Plans for Every Business.

Yes. Brixio's reactive support is available to all Cloudflare users, regardless of their plan: Free, Pro, Business, or Enterprise. It complements your existing plan. You do not need to change your Cloudflare contract to subscribe.

No, but Brixio becomes your single point of contact for resolving issues as quickly as possible. Cloudflare intervenes for platform malfunctions (about 2% of tickets). Brixio intervenes on your configuration and operational incidents (about 98% of tickets). As an ASDP, Brixio escalates technical cases to Cloudflare when necessary, with qualified context for faster responses.

Reactive support is on-demand (ticket-based), without continuous management or change execution in production. You keep responsibility for configuration and operations. Managed Services include continuous monitoring, proactive management, change execution and operational coordination, with partial or complete delegation of your Cloudflare architecture.

Each plan includes a number of monthly credits. 1 credit corresponds to one unit of technical expertise. Consumption depends on ticket complexity: P4 (advisory) = 1 credit, P3 (standard query) = 1 credit, P2 (investigation) = 2 credits, P1 (emergency) = 4 credits. Additional credits can be purchased if limits are exceeded, without changing the plan.

SLAs cover the time of the first qualified response, not a guaranteed resolution time. A qualified response includes engineer intervention, start of diagnosis, and initial recommendations or information requests.

Upgrades are possible at any time with immediate effect. Downgrades are only possible on the contract renewal date, to ensure service continuity and resource planning.

Brixio is a Cloudflare Authorized Service Delivery Partner (ASDP). We analyze and qualify the ticket, escalate to Cloudflare when necessary with consolidated technical context, and monitor progress. 98% of tickets are resolved directly by Brixio without contacting Cloudflare.

Available for Business and Enterprise plans, with different formats. Business: a preparation form (recommended) helps identify critical production areas, Cloudflare services in use, escalation contacts, and expected criticality. Enterprise: a structured session is mandatory before SLAs are fully activated. It covers environment visibility, critical workloads, escalation paths, contact protocols and incident classification criteria. This is not a security audit or a Managed Services contract.

You retain ownership and administration of your Cloudflare tenant, change execution in production, final configuration decisions, and overall security of your environment. Support provides diagnosis, analysis, recommendations and technical assistance. Execution stays on your side.

If a request exceeds the scope of reactive support (specific development, complete migration, architecture redesign, continuous monitoring), it may be reclassified as a consulting assignment, referred to Professional Services, or referred to a Managed Services contract. This keeps the scope clear and the support quality high.

Yes. Brixio supports organizations in regulated or contractually strict environments. The Enterprise plan is particularly suited to regulated multi-entity environments with post-incident documentation requirements. Reactive support does not constitute a compliance audit or certification, but it helps traceability and structured incident processes required under GDPR, NIS2, SOC2, PCI, DORA or HIPAA frameworks.

Quality is based on formalized incident classification (P1 to P4), response time monitoring, ticket trend analysis, consumption pattern reviews, and post-critical-incident feedback (depending on plan). These analyses drive continuous improvement of diagnostic processes and recommendation quality, while keeping a fair model for all customers.