Brixio's Trust Center — the contracts that govern paid engagements,
the policies that govern visitors and personal data, and the
historical archive. Each document carries its own version and
effective date.
Commercial Terms
These documents govern paid engagements between Brixio and a
Client. They layer on top of each other in the order below — the
more specific document prevails in case of conflict.
General Terms and Conditions of Sale (GTCS) of
the contracting Brixio entity — France SAS, UAE LLC, or
Singapore Pte Ltd. Defines the common legal framework:
definitions, payment, liability, IP, governing law.
Particular Terms and Conditions of Sale (PTCS)
applicable to the service line: Cloudflare Licence Resale,
Cloudflare Professional Services, Cloudflare Support, Managed
Services, or Brixio Consulting / Audit / Integration.
Statement of Work (SOW) or
Commercial Proposal (CP) detailing scope,
deliverables, milestones, timelines, and fees.
Data Processing Agreement (DPA) — applies by
right whenever Brixio processes personal data on Client's
behalf. Forms part of the commercial stack.
General Terms and Conditions of Sale
v2.0 · effective 07 May 2026
Choose the contracting Brixio entity to view the applicable
General Terms. The clauses are largely common across
jurisdictions but carry entity-specific language for governing
law, late-payment rules, applicable data-protection regimes,
and competent courts.
Version 2.0 - Effective date: 07/05/2026
These General Terms and Conditions of Sale (the “GTCS”) are issued by Brixio France SAS, a French simplified joint-stock company (société par actions simplifiée) with a share capital of EUR 1,000, registered with the Paris Trade and Companies Register under number 944 457 688, with its registered office at 91 rue du Faubourg Saint-Honoré, 75008 Paris, France (hereinafter “Brixio”).
These GTCS govern all services provided by Brixio to its professional clients (each, the “Client”) in the context of its consulting, integration, deployment, support, managed services, and third-party licence reselling activities, in particular in connection with the technologies of Cloudflare, Inc.
Article 1 - Object and Scope
1.1 Object
These GTCS define the common legal and commercial framework applicable to all offers, quotes, commercial proposals, and contractual commitments concluded between Brixio and the Client. They are permanently published on Brixio's website at https://brixio.io/legal/cgv/france-sas/en and are accessible to the Client at all times.
1.2 Documents governing each engagement
Each engagement is governed, in the order set out in Article 3 below, by:
these GTCS;
the Particular Terms and Conditions of Sale (PTCS) applicable to each service line (e.g. Cloudflare licence resale, professional services, managed services, support, on-site maintenance);
where applicable, a Statement of Work (“SOW”) detailing scope, deliverables, milestones, timelines, and responsibilities;
the Commercial Proposal (“CP” or “Quote”) issued by Brixio and accepted by the Client;
the Data Processing Agreement (“DPA”) published at https://brixio.io/legal/dpa/en, where Brixio acts as a processor under the GDPR.
The PTCS are common across Brixio group entities and apply to the relevant Services regardless of which entity issues the Quote. Matters of governing law, jurisdiction, currency, and other entity-specific provisions are governed by these GTCS.
1.3 Precedence over Client documents
These GTCS prevail over any contrary or additional terms contained in the Client's purchase orders, general purchasing terms, or procurement platforms, except with the express written consent of Brixio.
Article 2 - Definitions
Capitalised terms have the following meanings:
“Brixio”: Brixio France SAS, as defined in the preamble.
“Brixio One”: Brixio's digital platform providing access, depending on the Services subscribed, to client onboarding (KYC), invoicing, usage data, ticket management, project tracking, and certain Free Tools, accessible at https://one.brixio.io.
“Client”: any professional entity that has accepted a Quote or entered into a contract with Brixio under the conditions of Article 4.
“Contract”: the set comprising the GTCS, the applicable PTCS, the SOW, the Quote (CP), and where applicable the DPA, together with any Annex signed by the Parties.
“PTCS” or “Particular Terms and Conditions of Sale”: the specific terms applicable to a category of Services, published at https://brixio.io/legal/cpv/.
“Quote” or “CP” or “Commercial Proposal”: the document issued by Brixio detailing the Services proposed, their scope, prices, duration, and any specific financial conditions.
“DPA”: the Data Processing Agreement applicable when Brixio acts as a processor within the meaning of Article 28 of the GDPR.
“Free Tools”: tools made available by Brixio at no charge, in particular through Brixio One (e.g. the Cloudflare configuration assessment tool “Metryx”).
“Parties”: Brixio and the Client.
“PO” or “Purchase Order”: a purchase order issued by the Client referring to a Quote or to commercial terms communicated by Brixio.
“Services”: any professional, managed, support, consulting, or third-party licence reselling service provided by Brixio under the Contract.
“SOW” or “Statement of Work”: the document detailing the operational scope, deliverables, milestones, resources, and responsibilities applicable to a given engagement.
Article 3 - Hierarchy of Contractual Documents
In case of conflict between contractual documents, the order of priority, decreasing, is as follows:
1. the Quote (CP) signed or accepted by the Client, where it expressly derogates from the other documents;
2. the Particular Terms and Conditions of Sale (PTCS) applicable to the Service concerned;
3. the applicable Statement of Work (SOW);
4. these General Terms and Conditions of Sale (GTCS);
5. the Data Processing Agreement (DPA), only as regards the processing of personal data;
6. any other annex or referenced document.
As regards solely the processing of personal data by Brixio acting as processor, the DPA prevails over the other documents.
Article 4 - Acceptance and Formation of the Contract
4.1 Modes of acceptance
The Services are provided by Brixio only after the Client's acceptance of a Quote. Acceptance may take any of the following forms:
(a) electronic signature of the Quote by the Client, in particular via Zoho Sign or any other platform recognised by Brixio;
(b) issuance by the Client of a Purchase Order (PO) referring to the Quote or matching the commercial terms of the Quote;
(c) written confirmation by the Client (including by email) of acceptance of the Quote;
(d) commencement of performance of the Services by Brixio on the Client's written instruction.
4.2 Effect of acceptance
Any acceptance under Article 4.1 constitutes full and unreserved acceptance of:
these GTCS in their version in force on the date of acceptance, accessible at https://brixio.io/legal/cgv/france-sas/en;
the PTCS applicable to the relevant Service;
the SOW, where applicable;
the DPA, where applicable.
4.3 Conflicting Purchase Orders
Any term, mention, or reference contained in the Client's Purchase Order or procurement platform that contradicts these GTCS, the PTCS, the SOW, or the Quote, or adds to them, shall be deemed unwritten, except with the express written consent of Brixio.
4.4 Validity of the Quote
Unless otherwise specified, a Quote is valid for thirty (30) calendar days from its issuance date. After this period, Brixio reserves the right to modify its offer.
4.5 Binding nature
Once accepted under Article 4.1, the Quote or SOW becomes contractual and may not be unilaterally cancelled by the Client, save by application of the termination provisions or with Brixio's written consent.
Article 5 - Service Categories
Brixio provides, without limitation, the following categories of Services:
Professional Services (“PS”): assessment, consulting, design, configuration, deployment, and execution of technical projects, in particular around Cloudflare technologies.
Managed Services (“MSP”): management, supervision, and ongoing maintenance of Client platforms.
Support Services: technical support from level 1 to 3, diagnosis, incident resolution, and escalations.
On-site maintenance: technical interventions at Client sites.
Third-party licence reselling: resale of licences and subscriptions of partner publishers (notably Cloudflare), with associated Services.
Each Service category may be subject to specific Particular Terms and Conditions of Sale (PTCS). The SOW specifies, for each engagement, the functional and technical scope, deliverables, milestones, schedule, resources mobilised, roles and responsibilities, acceptance criteria, and pricing terms.
Article 6 - Brixio One Platform
6.1 Provision
Brixio makes the Brixio One platform available to the Client, for the duration of the Contract, as the primary digital interaction channel with Brixio for all subscribed Services. Brixio One is hosted on the global edge network of Cloudflare, Inc.
6.2 Licence to use
Brixio grants the Client, for the duration of the Contract, a non-exclusive, non-transferable, and revocable licence to use Brixio One, limited to the purposes of performance of the Contract and to the Authorised Users designated by the Client.
6.3 Authorised Users
The Client identifies the persons authorised to access Brixio One (the “Authorised Users”), is responsible for the confidentiality of their credentials, and notifies Brixio without delay of any departure or change of scope. The Client is responsible for any action carried out via the accounts of Authorised Users.
6.4 Functionalities
Depending on the Services subscribed, Brixio One provides access to:
the client onboarding procedure (KYC, beneficial ownership, sanctions screening);
invoice and usage data consultation;
creation and tracking of support tickets;
monitoring of project progress and milestones;
certain Free Tools.
6.5 Free Tools
Free Tools (notably Metryx for Cloudflare configuration assessment) are made available “as is” and without warranty of any kind, express or implied, as to their accuracy, completeness, availability, or fitness for any particular purpose. Their outputs do not constitute a contractual deliverable, professional advice, or any recommendation binding on Brixio. Brixio may at any time, without notice, modify, restrict, or withdraw a Free Tool. To the maximum extent permitted by applicable law, Brixio's liability is expressly excluded in respect of Free Tools.
6.6 Evolution
Brixio reserves the right to evolve, modify, or replace the functionalities of Brixio One, subject to preserving the substance of the contracted Services.
6.7 Notifications via Brixio One
Operational notifications issued via Brixio One (e.g. milestone confirmation, invoice availability, ticket update) constitute valid notifications under the Contract for operational matters only. Legal notifications (formal notice, termination, etc.) must be sent under the conditions set out in Article 22.
Article 7 - Client Onboarding (KYC) and Sanctions Compliance
7.1 Client onboarding
Before any provision of the Services, the Client undergoes Brixio's customer onboarding procedure, conducted via Brixio One and including, as applicable, know-your-customer (KYC), anti-money-laundering (AML), beneficial ownership, and sanctions screening checks. Brixio's engagement is conditional on successful completion of this procedure.
7.2 Right of refusal
Brixio reserves the right, in its sole discretion, to refuse or to terminate any commercial relationship with a prospect or Client, without obligation to provide reasons, in particular in case of risk of non-compliance with KYC, AML, or sanctions rules.
7.3 Sanctions and export control compliance
Brixio complies with applicable economic sanctions, trade restrictions, and export control laws, including those administered by:
the United States (Office of Foreign Assets Control - OFAC - and U.S. Department of Commerce export controls);
the European Union;
the United Nations Security Council;
the United Kingdom (HM Treasury, Office of Financial Sanctions Implementation);
the United Arab Emirates and any other applicable national or regional regime.
Brixio does not contract with, or provide Services to, persons, entities, or end users located in, ordinarily resident in, or organised under the laws of countries or territories subject to comprehensive sanctions or embargoes (including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), nor with any individual or entity listed on applicable sanctions or denied-party lists.
7.4 Client representations
The Client represents and warrants, as of the date of acceptance of the Quote and throughout the performance of the Contract, that:
it is not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive sanctions;
it does not appear, and none of its beneficial owners appears, on any applicable sanctions or denied-party list;
it shall not use the Services in any manner that would cause Brixio or its technology partners to be in breach of applicable sanctions or export control laws.
7.5 Third-party technologies subject to export controls
The Client acknowledges that certain technologies on which the Services are based - in particular those of Cloudflare, Inc. - are themselves subject to U.S. export control regulations. The Client undertakes to comply with such regulations at all times.
Article 8 - Subcontracting and Brixio Group Entities
Brixio reserves the right to subcontract all or part of the Services to any entity belonging to the Brixio group (in particular Brixio Technologies LLC in Dubai and Brixio Technologies (Singapore) Pte. Ltd. in Singapore), as well as to qualified third-party subcontractors, without obligation of prior notification or consent of the Client, subject to compliance with the DPA provisions for subcontractors processing personal data.
Subcontracting does not relieve Brixio of its contractual obligations. Brixio remains fully responsible for the performance of the Services, including those performed by its subcontractors.
Article 9 - Client Obligations
9.1 Cooperation
The Client undertakes to cooperate fully with Brixio throughout the performance of the Services, in particular by providing in a timely manner the access, information, data, infrastructure, and authorisations necessary (including access to its Cloudflare account, where applicable).
9.2 Delays attributable to the Client
Any delay attributable to the Client, including a failure to cooperate, a delay in transmitting information, or unavailability of required access, may result in a postponement of the Services schedule. Brixio reserves the right to adjust the timeline and, where applicable, the project costs accordingly.
9.3 Acceptance of Services and deliverables
Unless otherwise provided in the Quote, SOW, or applicable PTCS:
Deliverable-based services (e.g. PS): acceptance occurs by written sign-off by the Client at each major milestone. Failing a written rejection with reasons within seven (7) calendar days following delivery, the milestone shall be deemed accepted and invoiceable.
Continuous or recurring services (e.g. MSP, Support): acceptance is deemed effective from the start of the engagement.
Licence or subscription resale: acceptance is deemed acquired on the date of activation, transfer, or delivery of the licence, whichever occurs first.
Article 10 - Technical Uncertainties
The Client acknowledges that, given the inherent complexity of IT services and third-party platforms such as Cloudflare, Brixio cannot guarantee uninterrupted service, incident-free operation, or the complete elimination of vulnerabilities or errors within the Client's infrastructure.
Brixio undertakes to deploy reasonable efforts in accordance with commercial standards and industry best practices. Save for an express service level agreement (SLA) provided in a Quote, SOW, or PTCS,
no obligation of result, availability, or performance shall be presumed from the provision of the Services; Brixio is bound by an obligation of means.
Article 11 - Pricing and Payment Terms
11.1 Pricing
The prices applicable to the Services are specified in the Quote. All prices are stated exclusive of any applicable taxes, duties, levies, or charges, which remain the exclusive responsibility of the Client.
11.2 Invoicing currency
The invoicing currency is that specified in the Quote. Brixio invoices, depending on the Quote, in euros (EUR), U.S. dollars (USD), UAE dirhams (AED), Saudi riyals (SAR), or any other currency agreed between the Parties.
11.3 Indexation
Unless otherwise stated in the Quote or applicable PTCS:
the rates for Professional Services and Managed Services are indexed annually on the Syntec index;
the rates for licence resale are fixed for the initial contractual period; any renewal is subject to a new Quote or to a price increase capped under the conditions of the initial Quote.
11.4 Payment schedule
Invoices are issued according to the schedule defined in the Quote and accessible via Brixio One. Unless otherwise specified, invoices are payable within
thirty (30) calendar days of issuance by Brixio.
11.5 Late payment
In the event of non-payment by the due date, Brixio reserves the right to:
apply late payment penalties at the rate of 1.5% per month of delay, or at the rate equal to the interest rate applied by the European Central Bank to its most recent refinancing operation increased by ten (10) percentage points, whichever is higher, in accordance with Article L. 441-10 of the French Commercial Code;
claim a flat-rate recovery indemnity of forty (40) euros per unpaid invoice, in accordance with Article L. 441-10 II of the French Commercial Code, and the reimbursement of actual recovery costs incurred (including legal fees) on a documented basis;
suspend or postpone the provision of the Services, including access to Brixio One, without further notice and without such suspension constituting fault on Brixio's part.
Article 12 - Term and Termination
12.1 Term
The Services start on the start date indicated in the applicable SOW or Quote and continue until (a) full delivery of the agreed deliverables, (b) expiration of the contractual term, or (c) termination of the Contract pursuant to these GTCS.
12.2 Termination for breach
Either Party may terminate the Contract by right and with immediate effect, by written notice, in case of material breach by the other Party of its obligations, not remedied within thirty (30) calendar days of formal notice from the aggrieved Party.
12.3 Termination for insolvency proceedings
Either Party may terminate the Contract with immediate effect, by written notice, if the other Party (a) becomes insolvent or is manifestly unable to pay its debts as they fall due, (b) is placed in safeguard, judicial reorganisation, or liquidation proceedings, or (c) becomes subject to equivalent proceedings.
12.4 Effects of termination
Upon termination, the Client remains liable for all amounts due in respect of Services provided up to the effective date of termination, including ongoing engagements and unrecoverable costs incurred. The Client's access to Brixio One and to Cloudflare services provided by Brixio may be suspended or revoked from termination.
Article 13 - Confidentiality
13.1 Non-disclosure obligation
Each Party undertakes to preserve the confidentiality of all Confidential Information communicated by the other Party for the duration of the Contract and for five (5) years from its termination. No Confidential Information may be disclosed to a third party without the prior written consent of the disclosing Party, except where such disclosure is required by law or by a competent authority.
13.2 Return or destruction
Upon termination or expiry of the Contract, each Party undertakes, at the other Party's instruction, to return or destroy all Confidential Information belonging to that Party, subject to legally required archive copies.
Article 14 - Intellectual Property
14.1 Pre-existing materials
Brixio retains all rights, titles, and interests in any pre-existing materials, including templates, methodologies, processes, tools, software, and know-how used in the performance of the Services.
14.2 Licence on Deliverables
Brixio grants the Client a non-exclusive, non-transferable licence, strictly limited to the use of the Deliverables and Services provided, within and for the purposes of the Contract.
14.3 Client Data
The Client remains the sole owner of its data and any information communicated to Brixio for the performance of the Services.
14.4 Licence on Client name and logo
The Client grants Brixio a non-exclusive, royalty-free, worldwide, and revocable licence to use its name, logo, and trademarks for commercial reference purposes, in particular on Brixio's website and marketing materials. The Client may, at any time and without having to give reasons, request the removal of its name, logo, or trademarks by written notice to hello@brixio.io. Brixio shall action the removal within a reasonable period.
Article 15 - Warranties
Brixio warrants that the Services will be performed with diligence, competence, and in accordance with the professional standards generally recognised in the industry. Brixio does not warrant the continuous operation of Cloudflare products or any other third-party software or hardware, nor the absence of anomalies relating to such products, for which Brixio cannot be held liable beyond the commitments made by the relevant publishers. To the extent permitted by applicable law, all other warranties, express or implied, are excluded.
Article 16 - Limitation of Liability
16.1 Exclusion of indirect damages
Save for a breach of Articles 13 (Confidentiality), 14.4 (Licence on name and logo), 19 (Personal Data Protection), or of the indemnification obligations under Article 17, neither Party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including in particular any loss of profits, revenue, data, or business opportunities.
16.2 Liability cap
Subject to the exceptions below, the aggregate cumulative liability of each Party under the Contract shall not exceed the total fees actually paid by the Client to Brixio during the twelve (12) months preceding the event giving rise to liability.
16.3 Exceptions
Nothing in the Contract shall exclude or limit a Party's liability in case of:
death or personal injury caused by its fault;
fraud or wilful misconduct;
breach of obligations expressly referred to in Article 16.1;
any other liability that cannot lawfully be excluded or limited.
Article 17 - Indemnification
17.1 Indemnification by Brixio
Brixio undertakes to defend, indemnify, and hold harmless the Client against any claim by a third party alleging that the Deliverables provided by Brixio infringe the intellectual property rights of that third party, excluding the intellectual property rights licensed to the Client under Article 14.
17.2 Indemnification by the Client
The Client undertakes to defend, indemnify, and hold harmless Brixio against any third-party claim arising from:
misuse or non-compliant use by the Client of Cloudflare products or services or any other third-party product;
breach by the Client of these GTCS or any applicable law or regulation;
breach by the Client of the representations referred to in Article 7.4.
17.3 Procedure
The indemnified Party shall notify the indemnifying Party in writing without delay of any claim of which it becomes aware. The indemnifying Party shall have exclusive control of the defence and settlement of the claim. The indemnified Party shall provide reasonable assistance in defending the claim.
Article 18 - Insurance
Brixio represents that it holds a Professional Civil Liability (Responsabilité Civile Professionnelle) insurance policy covering the financial consequences of liability it may incur in the performance of the Services, with a notoriously solvent insurance company. A certificate of insurance may be provided to the Client on written request.
Article 19 - Personal Data Protection
19.1 General compliance
Each Party undertakes to comply with all applicable laws on the protection of personal data, including the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), the French Law n° 78-17 of 6 January 1978 as amended, and any other applicable national or regional legislation.
19.2 Roles of the Parties
Each Party acknowledges its respective role under the GDPR: the Client acts as data controller, and Brixio as data processor, unless otherwise specified in the applicable SOW or PTCS.
19.3 Data Processing Agreement (DPA)
Where Brixio acts as a processor in respect of personal data controlled by the Client, the Data Processing Agreement published at https://brixio.io/legal/dpa/en applies by right, without need to sign a separate document, save where the Client requests so in writing. The DPA governs such processing in accordance with Article 28 of the GDPR.
19.4 Brixio acting as controller
Where Brixio processes personal data solely for the management of the commercial relationship with the Client (e.g. contact details of the Client's professional contacts), Brixio acts as a controller and complies with its obligations as such, as described in the Privacy Policy published at https://brixio.io/legal/privacy-policy/en.
19.5 Contact
Any question relating to data protection may be addressed to Brixio's Data Protection Officer (DPO) at: dpo@brixio.io.
Article 20 - Ethics and Anti-Bribery Compliance
Brixio and its personnel undertake to comply with all applicable anti-bribery laws, including:
French Law n° 2016-1691 of 9 December 2016 on transparency, the fight against corruption, and the modernisation of economic life (“Sapin II Law”);
the U.S. Foreign Corrupt Practices Act (FCPA);
the UK Bribery Act 2010;
UAE Federal Decree-Law No. 31 of 2021;
any other applicable anti-bribery legislation.
Each Party represents and warrants that it does not, and shall not during the term of the Contract, resort to bribery, hidden payments, illicit political contributions, illicit commissions, or undue advantages offered to a third party or a public official, and shall not seek to unduly influence a third party or a representative of a public authority. Any breach of this clause constitutes a material breach giving rise to immediate termination under Article 12.2.
Article 21 - Independent Contractor Relationship
Brixio performs the Services as an independent contractor. Nothing in the Contract shall be construed as conferring on Brixio the status of agent, employee, or representative of the Client. Brixio has no authority to legally bind the Client. Brixio is solely responsible for its expenses and for the payment of any compensation or benefits owed to its personnel.
Article 22 - Notifications
22.1 Modes
Any notification under the Contract shall be made in writing and transmitted by: (i) hand delivery, (ii) internationally recognised express carrier, (iii) registered mail with acknowledgement of receipt, or (iv) email with proof of transmission. For operational matters, notifications via Brixio One are also valid under Article 6.7.
22.2 Date of receipt
A notification is deemed received (a) upon actual receipt, (b) if sent by carrier, on the working day following dispatch, (c) if sent by registered mail, five working days after dispatch, (d) if sent by email, upon confirmation of receipt (including automatic confirmation), unless sent outside business hours, in which case it is deemed received on the following working day.
22.3 Addresses
Notifications are sent to the addresses indicated in the Quote or SOW, or subsequently communicated by written notification. For Brixio, the default address is: 91 rue du Faubourg Saint-Honoré, 75008 Paris, France - hello@brixio.io.
Article 23 - Miscellaneous Provisions
23.1 Assignment
Neither Party may assign or transfer its rights or obligations without the prior written consent of the other Party. Any attempt to the contrary shall be void. By way of derogation, each Party may assign the Contract without consent in the context of a merger, acquisition, or transfer of substantially all of its assets, provided that the assignee assumes the contractual obligations.
23.2 Waiver
No tolerance or inaction by a Party shall be construed as a waiver of its rights. Any waiver shall only be valid if in writing and signed.
23.3 Severability
If any clause is held invalid or unenforceable, the other provisions shall remain in force. The clause concerned shall be adapted to be made valid and enforceable within the limits of the law.
23.4 Electronic signature
The Quote, SOW, and any validation may be signed electronically, in particular via Zoho Sign, and shall have the same legal value as a handwritten signature, in accordance with Regulation (EU) No 910/2014 (“eIDAS”) and the French Civil Code.
23.5 Non-disparagement
Each Party undertakes not to disparage or harm the reputation of the other Party or its representatives. This clause survives termination of the Contract. Truthful statements required by law or by a judicial authority do not constitute a breach of this clause.
23.6 Non-solicitation
During performance of the Contract and for twenty-four (24) months after its end, each Party undertakes not to solicit, directly or indirectly, (a) the employees, consultants, officers, or directors of the other Party, or (b) the clients, partners, or suppliers of the other Party with a view to offering competing services. The following are permitted: general untargeted offers, spontaneous applications, persons whose collaboration with the other Party has ceased for more than six (6) months, and clients inactive for more than six (6) months.
23.7 Force majeure
Neither Party shall be liable for delay or failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code (e.g. natural disaster, war, general strike, pandemic, major network outage). The event must be notified to the other Party without delay, with an estimate of its duration. Economic fluctuations do not constitute force majeure.
23.8 Entire agreement
The Contract constitutes the entire agreement between the Parties on its subject matter and supersedes all prior agreements relating to the same.
23.9 Acknowledgement
Each Party acknowledges having read the Contract, having understood its terms, having had the opportunity to consult independent legal counsel, and having accepted it voluntarily.
Article 24 - Governing Law and Jurisdiction
24.1 Governing law
The Contract is governed by French law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
24.2 Amicable resolution
Any dispute relating to the existence, interpretation, validity, performance, or termination of the Contract shall be preceded by an attempt at amicable resolution between representatives of the Parties for thirty (30) calendar days.
24.3 Competent courts
Failing amicable resolution, any dispute shall be submitted to the exclusive jurisdiction of the Paris Commercial Court (Tribunal de commerce de Paris), notwithstanding multiple defendants or third-party claims.
Article 25 - Modifications to the GTCS
Brixio reserves the right to modify these GTCS at any time. The version in force is that published at https://brixio.io/legal/cgv/france-sas/en on the date of acceptance of the Quote by the Client. Previous versions are archived and accessible at https://brixio.io/legal/archive/. In case of a material modification affecting a Contract being performed, Brixio shall notify the Client in writing at least thirty (30) days before the modification enters into force.
End of General Terms and Conditions of Sale - Brixio France SAS - Version 2.0
Version 2.0 - Effective date: 07/05/2026
These General Terms and Conditions of Sale (the “GTCS”) are issued by Brixio Technologies LLC, a UAE limited liability company with a share capital of AED 800,000, holder of Trade Licence No. 714002 issued by the Department of Economic Development (DED) of Dubai, with its registered office at 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates (hereinafter “Brixio”).
These GTCS govern all services provided by Brixio to its professional clients (each, the “Client”) in the context of its consulting, integration, deployment, support, managed services, and third-party licence reselling activities, in particular in connection with the technologies of Cloudflare, Inc.
Article 1 - Object and Scope
1.1 Object
These GTCS define the common legal and commercial framework applicable to all offers, quotes, commercial proposals, and contractual commitments concluded between Brixio and the Client. They are permanently published on Brixio's website at https://brixio.io/legal/cgv/uae-llc/en and are accessible to the Client at all times.
1.2 Documents governing each engagement
Each engagement is governed, in the order set out in Article 3 below, by:
these GTCS;
the Particular Terms and Conditions of Sale (PTCS) applicable to each service line (e.g. Cloudflare licence resale, professional services, managed services, support, on-site maintenance);
where applicable, a Statement of Work (“SOW”) detailing scope, deliverables, milestones, timelines, and responsibilities;
the Commercial Proposal (“CP” or “Quote”) issued by Brixio and accepted by the Client;
the Data Processing Agreement (“DPA”) published at https://brixio.io/legal/dpa/en, where Brixio acts as a processor under the GDPR.
The PTCS are common across Brixio group entities and apply to the relevant Services regardless of which entity issues the Quote. Matters of governing law, jurisdiction, currency, and other entity-specific provisions are governed by these GTCS.
1.3 Precedence over Client documents
These GTCS prevail over any contrary or additional terms contained in the Client's purchase orders, general purchasing terms, or procurement platforms, except with the express written consent of Brixio.
Article 2 - Definitions
Capitalised terms have the following meanings:
“Brixio”: Brixio Technologies LLC, as defined in the preamble.
“Brixio One”: Brixio's digital platform providing access, depending on the Services subscribed, to client onboarding (KYC), invoicing, usage data, ticket management, project tracking, and certain Free Tools, accessible at https://one.brixio.io.
“Client”: any professional entity that has accepted a Quote or entered into a contract with Brixio under the conditions of Article 4.
“Contract”: the set comprising the GTCS, the applicable PTCS, the SOW, the Quote (CP), and where applicable the DPA, together with any Annex signed by the Parties.
“PTCS” or “Particular Terms and Conditions of Sale”: the specific terms applicable to a category of Services, published at https://brixio.io/legal/cpv/.
“Quote” or “CP” or “Commercial Proposal”: the document issued by Brixio detailing the Services proposed, their scope, prices, duration, and any specific financial conditions.
“DPA”: the Data Processing Agreement applicable when Brixio acts as a processor within the meaning of Article 28 of the GDPR.
“Free Tools”: tools made available by Brixio at no charge, in particular through Brixio One (e.g. the Cloudflare configuration assessment tool “Metryx”).
“Parties”: Brixio and the Client.
“PO” or “Purchase Order”: a purchase order issued by the Client referring to a Quote or to commercial terms communicated by Brixio.
“Services”: any professional, managed, support, consulting, or third-party licence reselling service provided by Brixio under the Contract.
“SOW” or “Statement of Work”: the document detailing the operational scope, deliverables, milestones, resources, and responsibilities applicable to a given engagement.
Article 3 - Hierarchy of Contractual Documents
In case of conflict between contractual documents, the order of priority, decreasing, is as follows:
1. the Quote (CP) signed or accepted by the Client, where it expressly derogates from the other documents;
2. the Particular Terms and Conditions of Sale (PTCS) applicable to the Service concerned;
3. the applicable Statement of Work (SOW);
4. these General Terms and Conditions of Sale (GTCS);
5. the Data Processing Agreement (DPA), only as regards the processing of personal data;
6. any other annex or referenced document.
As regards solely the processing of personal data by Brixio acting as processor, the DPA prevails over the other documents.
Article 4 - Acceptance and Formation of the Contract
4.1 Modes of acceptance
The Services are provided by Brixio only after the Client's acceptance of a Quote. Acceptance may take any of the following forms:
(a) electronic signature of the Quote by the Client, in particular via Zoho Sign or any other platform recognised by Brixio;
(b) issuance by the Client of a Purchase Order (PO) referring to the Quote or matching the commercial terms of the Quote;
(c) written confirmation by the Client (including by email) of acceptance of the Quote;
(d) commencement of performance of the Services by Brixio on the Client's written instruction.
4.2 Effect of acceptance
Any acceptance under Article 4.1 constitutes full and unreserved acceptance of:
these GTCS in their version in force on the date of acceptance, accessible at https://brixio.io/legal/cgv/uae-llc/en;
the PTCS applicable to the relevant Service;
the SOW, where applicable;
the DPA, where applicable.
4.3 Conflicting Purchase Orders
Any term, mention, or reference contained in the Client's Purchase Order or procurement platform that contradicts these GTCS, the PTCS, the SOW, or the Quote, or adds to them, shall be deemed unwritten, except with the express written consent of Brixio.
4.4 Validity of the Quote
Unless otherwise specified, a Quote is valid for thirty (30) calendar days from its issuance date. After this period, Brixio reserves the right to modify its offer.
4.5 Binding nature
Once accepted under Article 4.1, the Quote or SOW becomes contractual and may not be unilaterally cancelled by the Client, save by application of the termination provisions or with Brixio's written consent.
Article 5 - Service Categories
Brixio provides, without limitation, the following categories of Services:
Professional Services (“PS”): assessment, consulting, design, configuration, deployment, and execution of technical projects, in particular around Cloudflare technologies.
Managed Services (“MSP”): management, supervision, and ongoing maintenance of Client platforms.
Support Services: technical support from level 1 to 3, diagnosis, incident resolution, and escalations.
On-site maintenance: technical interventions at Client sites.
Third-party licence reselling: resale of licences and subscriptions of partner publishers (notably Cloudflare), with associated Services.
Each Service category may be subject to specific Particular Terms and Conditions of Sale (PTCS). The SOW specifies, for each engagement, the functional and technical scope, deliverables, milestones, schedule, resources mobilised, roles and responsibilities, acceptance criteria, and pricing terms.
Article 6 - Brixio One Platform
6.1 Provision
Brixio makes the Brixio One platform available to the Client, for the duration of the Contract, as the primary digital interaction channel with Brixio for all subscribed Services. Brixio One is hosted on the global edge network of Cloudflare, Inc.
6.2 Licence to use
Brixio grants the Client, for the duration of the Contract, a non-exclusive, non-transferable, and revocable licence to use Brixio One, limited to the purposes of performance of the Contract and to the Authorised Users designated by the Client.
6.3 Authorised Users
The Client identifies the persons authorised to access Brixio One (the “Authorised Users”), is responsible for the confidentiality of their credentials, and notifies Brixio without delay of any departure or change of scope. The Client is responsible for any action carried out via the accounts of Authorised Users.
6.4 Functionalities
Depending on the Services subscribed, Brixio One provides access to:
the client onboarding procedure (KYC, beneficial ownership, sanctions screening);
invoice and usage data consultation;
creation and tracking of support tickets;
monitoring of project progress and milestones;
certain Free Tools.
6.5 Free Tools
Free Tools (notably Metryx for Cloudflare configuration assessment) are made available “as is” and without warranty of any kind, express or implied, as to their accuracy, completeness, availability, or fitness for any particular purpose. Their outputs do not constitute a contractual deliverable, professional advice, or any recommendation binding on Brixio. Brixio may at any time, without notice, modify, restrict, or withdraw a Free Tool. To the maximum extent permitted by applicable law, Brixio's liability is expressly excluded in respect of Free Tools.
6.6 Evolution
Brixio reserves the right to evolve, modify, or replace the functionalities of Brixio One, subject to preserving the substance of the contracted Services.
6.7 Notifications via Brixio One
Operational notifications issued via Brixio One (e.g. milestone confirmation, invoice availability, ticket update) constitute valid notifications under the Contract for operational matters only. Legal notifications (formal notice, termination, etc.) must be sent under the conditions set out in Article 22.
Article 7 - Client Onboarding (KYC) and Sanctions Compliance
7.1 Client onboarding
Before any provision of the Services, the Client undergoes Brixio's customer onboarding procedure, conducted via Brixio One and including, as applicable, know-your-customer (KYC), anti-money-laundering (AML), beneficial ownership, and sanctions screening checks. Brixio's engagement is conditional on successful completion of this procedure.
7.2 Right of refusal
Brixio reserves the right, in its sole discretion, to refuse or to terminate any commercial relationship with a prospect or Client, without obligation to provide reasons, in particular in case of risk of non-compliance with KYC, AML, or sanctions rules.
7.3 Sanctions and export control compliance
Brixio complies with applicable economic sanctions, trade restrictions, and export control laws, including those administered by:
the United States (Office of Foreign Assets Control - OFAC - and U.S. Department of Commerce export controls);
the European Union;
the United Nations Security Council;
the United Kingdom (HM Treasury, Office of Financial Sanctions Implementation);
the United Arab Emirates and any other applicable national or regional regime.
Brixio does not contract with, or provide Services to, persons, entities, or end users located in, ordinarily resident in, or organised under the laws of countries or territories subject to comprehensive sanctions or embargoes (including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), nor with any individual or entity listed on applicable sanctions or denied-party lists.
7.4 Client representations
The Client represents and warrants, as of the date of acceptance of the Quote and throughout the performance of the Contract, that:
it is not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive sanctions;
it does not appear, and none of its beneficial owners appears, on any applicable sanctions or denied-party list;
it shall not use the Services in any manner that would cause Brixio or its technology partners to be in breach of applicable sanctions or export control laws.
7.5 Third-party technologies subject to export controls
The Client acknowledges that certain technologies on which the Services are based - in particular those of Cloudflare, Inc. - are themselves subject to U.S. export control regulations. The Client undertakes to comply with such regulations at all times.
Article 8 - Subcontracting and Brixio Group Entities
Brixio reserves the right to subcontract all or part of the Services to any entity belonging to the Brixio group (in particular Brixio France SAS in Paris and Brixio Technologies (Singapore) Pte. Ltd. in Singapore), as well as to qualified third-party subcontractors, without obligation of prior notification or consent of the Client, subject to compliance with the DPA provisions for subcontractors processing personal data.
Subcontracting does not relieve Brixio of its contractual obligations. Brixio remains fully responsible for the performance of the Services, including those performed by its subcontractors.
Article 9 - Client Obligations
9.1 Cooperation
The Client undertakes to cooperate fully with Brixio throughout the performance of the Services, in particular by providing in a timely manner the access, information, data, infrastructure, and authorisations necessary (including access to its Cloudflare account, where applicable).
9.2 Delays attributable to the Client
Any delay attributable to the Client, including a failure to cooperate, a delay in transmitting information, or unavailability of required access, may result in a postponement of the Services schedule. Brixio reserves the right to adjust the timeline and, where applicable, the project costs accordingly.
9.3 Acceptance of Services and deliverables
Unless otherwise provided in the Quote, SOW, or applicable PTCS:
Deliverable-based services (e.g. PS): acceptance occurs by written sign-off by the Client at each major milestone. Failing a written rejection with reasons within seven (7) calendar days following delivery, the milestone shall be deemed accepted and invoiceable.
Continuous or recurring services (e.g. MSP, Support): acceptance is deemed effective from the start of the engagement.
Licence or subscription resale: acceptance is deemed acquired on the date of activation, transfer, or delivery of the licence, whichever occurs first.
Article 10 - Technical Uncertainties
The Client acknowledges that, given the inherent complexity of IT services and third-party platforms such as Cloudflare, Brixio cannot guarantee uninterrupted service, incident-free operation, or the complete elimination of vulnerabilities or errors within the Client's infrastructure.
Brixio undertakes to deploy reasonable efforts in accordance with commercial standards and industry best practices. Save for an express service level agreement (SLA) provided in a Quote, SOW, or PTCS,
no obligation of result, availability, or performance shall be presumed from the provision of the Services; Brixio is bound by an obligation of means.
Article 11 - Pricing and Payment Terms
11.1 Pricing
The prices applicable to the Services are specified in the Quote. All prices are stated exclusive of any applicable taxes, duties, levies, or charges, which remain the exclusive responsibility of the Client.
11.2 Invoicing currency
The invoicing currency is that specified in the Quote. Brixio invoices, depending on the Quote, in UAE dirhams (AED), U.S. dollars (USD), euros (EUR), Saudi riyals (SAR), or any other currency agreed between the Parties.
11.3 Indexation
Unless otherwise stated in the Quote or applicable PTCS:
the rates for Professional Services and Managed Services are indexed annually on the Syntec index;
the rates for licence resale are fixed for the initial contractual period; any renewal is subject to a new Quote or to a price increase capped under the conditions of the initial Quote.
11.4 Payment schedule
Invoices are issued according to the schedule defined in the Quote and accessible via Brixio One. Unless otherwise specified, invoices are payable within
thirty (30) calendar days of issuance by Brixio.
11.5 Late payment
In the event of non-payment by the due date, Brixio reserves the right to:
apply late payment penalties at the rate of 1.5% per month of delay, or at the maximum rate permitted under UAE federal law (notably Federal Decree-Law No. 50 of 2022 on Commercial Transactions), whichever is lower;
claim full reimbursement of recovery costs incurred on a documented basis (including legal fees, bailiff fees, and judicial costs);
suspend or postpone the provision of the Services, including access to Brixio One, without further notice and without such suspension constituting fault on Brixio's part.
Article 12 - Term and Termination
12.1 Term
The Services start on the start date indicated in the applicable SOW or Quote and continue until (a) full delivery of the agreed deliverables, (b) expiration of the contractual term, or (c) termination of the Contract pursuant to these GTCS.
12.2 Termination for breach
Either Party may terminate the Contract by right and with immediate effect, by written notice, in case of material breach by the other Party of its obligations, not remedied within thirty (30) calendar days of formal notice from the aggrieved Party.
12.3 Termination for insolvency proceedings
Either Party may terminate the Contract with immediate effect, by written notice, if the other Party (a) becomes insolvent or is manifestly unable to pay its debts as they fall due, (b) is placed in safeguard, judicial reorganisation, or liquidation proceedings, or (c) becomes subject to equivalent proceedings.
12.4 Effects of termination
Upon termination, the Client remains liable for all amounts due in respect of Services provided up to the effective date of termination, including ongoing engagements and unrecoverable costs incurred. The Client's access to Brixio One and to Cloudflare services provided by Brixio may be suspended or revoked from termination.
Article 13 - Confidentiality
13.1 Non-disclosure obligation
Each Party undertakes to preserve the confidentiality of all Confidential Information communicated by the other Party for the duration of the Contract and for five (5) years from its termination. No Confidential Information may be disclosed to a third party without the prior written consent of the disclosing Party, except where such disclosure is required by law or by a competent authority.
13.2 Return or destruction
Upon termination or expiry of the Contract, each Party undertakes, at the other Party's instruction, to return or destroy all Confidential Information belonging to that Party, subject to legally required archive copies.
Article 14 - Intellectual Property
14.1 Pre-existing materials
Brixio retains all rights, titles, and interests in any pre-existing materials, including templates, methodologies, processes, tools, software, and know-how used in the performance of the Services.
14.2 Licence on Deliverables
Brixio grants the Client a non-exclusive, non-transferable licence, strictly limited to the use of the Deliverables and Services provided, within and for the purposes of the Contract.
14.3 Client Data
The Client remains the sole owner of its data and any information communicated to Brixio for the performance of the Services.
14.4 Licence on Client name and logo
The Client grants Brixio a non-exclusive, royalty-free, worldwide, and revocable licence to use its name, logo, and trademarks for commercial reference purposes, in particular on Brixio's website and marketing materials. The Client may, at any time and without having to give reasons, request the removal of its name, logo, or trademarks by written notice to hello@brixio.io. Brixio shall action the removal within a reasonable period.
Article 15 - Warranties
Brixio warrants that the Services will be performed with diligence, competence, and in accordance with the professional standards generally recognised in the industry. Brixio does not warrant the continuous operation of Cloudflare products or any other third-party software or hardware, nor the absence of anomalies relating to such products, for which Brixio cannot be held liable beyond the commitments made by the relevant publishers. To the extent permitted by applicable law, all other warranties, express or implied, are excluded.
Article 16 - Limitation of Liability
16.1 Exclusion of indirect damages
Save for a breach of Articles 13 (Confidentiality), 14.4 (Licence on name and logo), 19 (Personal Data Protection), or of the indemnification obligations under Article 17, neither Party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including in particular any loss of profits, revenue, data, or business opportunities.
16.2 Liability cap
Subject to the exceptions below, the aggregate cumulative liability of each Party under the Contract shall not exceed the total fees actually paid by the Client to Brixio during the twelve (12) months preceding the event giving rise to liability.
16.3 Exceptions
Nothing in the Contract shall exclude or limit a Party's liability in case of:
death or personal injury caused by its fault;
fraud or wilful misconduct;
breach of obligations expressly referred to in Article 16.1;
any other liability that cannot lawfully be excluded or limited.
Article 17 - Indemnification
17.1 Indemnification by Brixio
Brixio undertakes to defend, indemnify, and hold harmless the Client against any claim by a third party alleging that the Deliverables provided by Brixio infringe the intellectual property rights of that third party, excluding the intellectual property rights licensed to the Client under Article 14.
17.2 Indemnification by the Client
The Client undertakes to defend, indemnify, and hold harmless Brixio against any third-party claim arising from:
misuse or non-compliant use by the Client of Cloudflare products or services or any other third-party product;
breach by the Client of these GTCS or any applicable law or regulation;
breach by the Client of the representations referred to in Article 7.4.
17.3 Procedure
The indemnified Party shall notify the indemnifying Party in writing without delay of any claim of which it becomes aware. The indemnifying Party shall have exclusive control of the defence and settlement of the claim. The indemnified Party shall provide reasonable assistance in defending the claim.
Article 18 - Insurance
Brixio represents that it holds a Professional Civil Liability (Responsabilité Civile Professionnelle) insurance policy covering the financial consequences of liability it may incur in the performance of the Services, with a notoriously solvent insurance company. A certificate of insurance may be provided to the Client on written request.
Article 19 - Personal Data Protection
19.1 General compliance
Each Party undertakes to comply with all applicable laws on the protection of personal data, including the UAE Federal Decree-Law No. 45 of 2021 on the protection of personal data (“UAE PDPL”), the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) where applicable, and any other applicable national or regional legislation.
19.2 Roles of the Parties
Each Party acknowledges its respective role under applicable laws: the Client acts as data controller, and Brixio as data processor, unless otherwise specified in the applicable SOW or PTCS.
19.3 Data Processing Agreement (DPA)
Where Brixio acts as a processor in respect of personal data controlled by the Client, the Data Processing Agreement published at https://brixio.io/legal/dpa/en applies by right, without need to sign a separate document, save where the Client requests so in writing. The DPA governs such processing in accordance with applicable requirements, in particular Article 28 of the GDPR where applicable and the corresponding provisions of the UAE PDPL.
19.4 Brixio acting as controller
Where Brixio processes personal data solely for the management of the commercial relationship with the Client (e.g. contact details of the Client's professional contacts), Brixio acts as a controller and complies with its obligations as such, as described in the Privacy Policy published at https://brixio.io/legal/privacy-policy/en.
19.5 Contact
Any question relating to data protection may be addressed to Brixio's Data Protection Officer (DPO) at: dpo@brixio.io.
Article 20 - Ethics and Anti-Bribery Compliance
Brixio and its personnel undertake to comply with all applicable anti-bribery laws, including:
UAE Federal Decree-Law No. 31 of 2021 (UAE Penal Code);
the U.S. Foreign Corrupt Practices Act (FCPA);
the UK Bribery Act 2010;
French Law n° 2016-1691 of 9 December 2016 (“Sapin II Law”);
any other applicable anti-bribery legislation.
Each Party represents and warrants that it does not, and shall not during the term of the Contract, resort to bribery, hidden payments, illicit political contributions, illicit commissions, or undue advantages offered to a third party or a public official, and shall not seek to unduly influence a third party or a representative of a public authority. Any breach of this clause constitutes a material breach giving rise to immediate termination under Article 12.2.
Article 21 - Independent Contractor Relationship
Brixio performs the Services as an independent contractor. Nothing in the Contract shall be construed as conferring on Brixio the status of agent, employee, or representative of the Client. Brixio has no authority to legally bind the Client. Brixio is solely responsible for its expenses and for the payment of any compensation or benefits owed to its personnel.
Article 22 - Notifications
22.1 Modes
Any notification under the Contract shall be made in writing and transmitted by: (i) hand delivery, (ii) internationally recognised express carrier, (iii) registered mail with acknowledgement of receipt, or (iv) email with proof of transmission. For operational matters, notifications via Brixio One are also valid under Article 6.7.
22.2 Date of receipt
A notification is deemed received (a) upon actual receipt, (b) if sent by carrier, on the working day following dispatch, (c) if sent by registered mail, five working days after dispatch, (d) if sent by email, upon confirmation of receipt (including automatic confirmation), unless sent outside business hours, in which case it is deemed received on the following working day.
22.3 Addresses
Notifications are sent to the addresses indicated in the Quote or SOW, or subsequently communicated by written notification. For Brixio, the default address is: 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates - hello@brixio.io.
Article 23 - Miscellaneous Provisions
23.1 Assignment
Neither Party may assign or transfer its rights or obligations without the prior written consent of the other Party. Any attempt to the contrary shall be void. By way of derogation, each Party may assign the Contract without consent in the context of a merger, acquisition, or transfer of substantially all of its assets, provided that the assignee assumes the contractual obligations.
23.2 Waiver
No tolerance or inaction by a Party shall be construed as a waiver of its rights. Any waiver shall only be valid if in writing and signed.
23.3 Severability
If any clause is held invalid or unenforceable, the other provisions shall remain in force. The clause concerned shall be adapted to be made valid and enforceable within the limits of the law.
23.4 Electronic signature
The Quote, SOW, and any validation may be signed electronically, in particular via Zoho Sign, and shall have the same legal value as a handwritten signature, in accordance with Regulation (EU) No 910/2014 (“eIDAS”) and the French Civil Code.
23.5 Non-disparagement
Each Party undertakes not to disparage or harm the reputation of the other Party or its representatives. This clause survives termination of the Contract. Truthful statements required by law or by a judicial authority do not constitute a breach of this clause.
23.6 Non-solicitation
During performance of the Contract and for twenty-four (24) months after its end, each Party undertakes not to solicit, directly or indirectly, (a) the employees, consultants, officers, or directors of the other Party, or (b) the clients, partners, or suppliers of the other Party with a view to offering competing services. The following are permitted: general untargeted offers, spontaneous applications, persons whose collaboration with the other Party has ceased for more than six (6) months, and clients inactive for more than six (6) months.
23.7 Force majeure
Neither Party shall be liable for delay or failure resulting from a force majeure event recognised under UAE law (notably Article 273 of the UAE Civil Code) (e.g. natural disaster, war, general strike, pandemic, major network outage). The event must be notified to the other Party without delay, with an estimate of its duration. Economic fluctuations do not constitute force majeure.
23.8 Entire agreement
The Contract constitutes the entire agreement between the Parties on its subject matter and supersedes all prior agreements relating to the same.
23.9 Acknowledgement
Each Party acknowledges having read the Contract, having understood its terms, having had the opportunity to consult independent legal counsel, and having accepted it voluntarily.
Article 24 - Governing Law and Jurisdiction
24.1 Governing law
The Contract is governed by the federal law of the United Arab Emirates and, failing that, by the law of the Emirate of Dubai, excluding their conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
24.2 Amicable resolution
Any dispute relating to the existence, interpretation, validity, performance, or termination of the Contract shall be preceded by an attempt at amicable resolution between representatives of the Parties for thirty (30) calendar days.
24.3 Competent courts
Failing amicable resolution, any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
Article 25 - Modifications to the GTCS
Brixio reserves the right to modify these GTCS at any time. The version in force is that published at https://brixio.io/legal/cgv/uae-llc/en on the date of acceptance of the Quote by the Client. Previous versions are archived and accessible at https://brixio.io/legal/archive/. In case of a material modification affecting a Contract being performed, Brixio shall notify the Client in writing at least thirty (30) days before the modification enters into force.
End of General Terms and Conditions of Sale - Brixio Technologies LLC - Version 2.0
Version 2.0 - Effective date: 07/05/2026
These General Terms and Conditions of Sale (the “GTCS”) are issued by Brixio Technologies (Singapore) Pte. Ltd., a private company limited by shares incorporated under the laws of Singapore with a share capital of SGD 20,000, registered under number UEN 202135558M, with its registered office at 68 Circular Road, #02-01, Singapore 049422 (hereinafter “Brixio”).
These GTCS govern all services provided by Brixio to its professional clients (each, the “Client”) in the context of its consulting, integration, deployment, support, managed services, and third-party licence reselling activities, in particular in connection with the technologies of Cloudflare, Inc.
Article 1 - Object and Scope
1.1 Object
These GTCS define the common legal and commercial framework applicable to all offers, quotes, commercial proposals, and contractual commitments concluded between Brixio and the Client. They are permanently published on Brixio's website at https://brixio.io/legal/cgv/singapore-pte/en and are accessible to the Client at all times.
1.2 Documents governing each engagement
Each engagement is governed, in the order set out in Article 3 below, by:
these GTCS;
the Particular Terms and Conditions of Sale (PTCS) applicable to each service line (e.g. Cloudflare licence resale, professional services, managed services, support, on-site maintenance);
where applicable, a Statement of Work (“SOW”) detailing scope, deliverables, milestones, timelines, and responsibilities;
the Commercial Proposal (“CP” or “Quote”) issued by Brixio and accepted by the Client;
the Data Processing Agreement (“DPA”) published at https://brixio.io/legal/dpa/en, where Brixio acts as a processor under the GDPR.
The PTCS are common across Brixio group entities and apply to the relevant Services regardless of which entity issues the Quote. Matters of governing law, jurisdiction, currency, and other entity-specific provisions are governed by these GTCS.
1.3 Precedence over Client documents
These GTCS prevail over any contrary or additional terms contained in the Client's purchase orders, general purchasing terms, or procurement platforms, except with the express written consent of Brixio.
Article 2 - Definitions
Capitalised terms have the following meanings:
“Brixio”: Brixio Technologies (Singapore) Pte. Ltd., as defined in the preamble.
“Brixio One”: Brixio's digital platform providing access, depending on the Services subscribed, to client onboarding (KYC), invoicing, usage data, ticket management, project tracking, and certain Free Tools, accessible at https://one.brixio.io.
“Client”: any professional entity that has accepted a Quote or entered into a contract with Brixio under the conditions of Article 4.
“Contract”: the set comprising the GTCS, the applicable PTCS, the SOW, the Quote (CP), and where applicable the DPA, together with any Annex signed by the Parties.
“PTCS” or “Particular Terms and Conditions of Sale”: the specific terms applicable to a category of Services, published at https://brixio.io/legal/cpv/.
“Quote” or “CP” or “Commercial Proposal”: the document issued by Brixio detailing the Services proposed, their scope, prices, duration, and any specific financial conditions.
“DPA”: the Data Processing Agreement applicable when Brixio acts as a processor within the meaning of Article 28 of the GDPR.
“Free Tools”: tools made available by Brixio at no charge, in particular through Brixio One (e.g. the Cloudflare configuration assessment tool “Metryx”).
“Parties”: Brixio and the Client.
“PO” or “Purchase Order”: a purchase order issued by the Client referring to a Quote or to commercial terms communicated by Brixio.
“Services”: any professional, managed, support, consulting, or third-party licence reselling service provided by Brixio under the Contract.
“SOW” or “Statement of Work”: the document detailing the operational scope, deliverables, milestones, resources, and responsibilities applicable to a given engagement.
Article 3 - Hierarchy of Contractual Documents
In case of conflict between contractual documents, the order of priority, decreasing, is as follows:
1. the Quote (CP) signed or accepted by the Client, where it expressly derogates from the other documents;
2. the Particular Terms and Conditions of Sale (PTCS) applicable to the Service concerned;
3. the applicable Statement of Work (SOW);
4. these General Terms and Conditions of Sale (GTCS);
5. the Data Processing Agreement (DPA), only as regards the processing of personal data;
6. any other annex or referenced document.
As regards solely the processing of personal data by Brixio acting as processor, the DPA prevails over the other documents.
Article 4 - Acceptance and Formation of the Contract
4.1 Modes of acceptance
The Services are provided by Brixio only after the Client's acceptance of a Quote. Acceptance may take any of the following forms:
(a) electronic signature of the Quote by the Client, in particular via Zoho Sign or any other platform recognised by Brixio;
(b) issuance by the Client of a Purchase Order (PO) referring to the Quote or matching the commercial terms of the Quote;
(c) written confirmation by the Client (including by email) of acceptance of the Quote;
(d) commencement of performance of the Services by Brixio on the Client's written instruction.
4.2 Effect of acceptance
Any acceptance under Article 4.1 constitutes full and unreserved acceptance of:
these GTCS in their version in force on the date of acceptance, accessible at https://brixio.io/legal/cgv/singapore-pte/en;
the PTCS applicable to the relevant Service;
the SOW, where applicable;
the DPA, where applicable.
4.3 Conflicting Purchase Orders
Any term, mention, or reference contained in the Client's Purchase Order or procurement platform that contradicts these GTCS, the PTCS, the SOW, or the Quote, or adds to them, shall be deemed unwritten, except with the express written consent of Brixio.
4.4 Validity of the Quote
Unless otherwise specified, a Quote is valid for thirty (30) calendar days from its issuance date. After this period, Brixio reserves the right to modify its offer.
4.5 Binding nature
Once accepted under Article 4.1, the Quote or SOW becomes contractual and may not be unilaterally cancelled by the Client, save by application of the termination provisions or with Brixio's written consent.
Article 5 - Service Categories
Brixio provides, without limitation, the following categories of Services:
Professional Services (“PS”): assessment, consulting, design, configuration, deployment, and execution of technical projects, in particular around Cloudflare technologies.
Managed Services (“MSP”): management, supervision, and ongoing maintenance of Client platforms.
Support Services: technical support from level 1 to 3, diagnosis, incident resolution, and escalations.
On-site maintenance: technical interventions at Client sites.
Third-party licence reselling: resale of licences and subscriptions of partner publishers (notably Cloudflare), with associated Services.
Each Service category may be subject to specific Particular Terms and Conditions of Sale (PTCS). The SOW specifies, for each engagement, the functional and technical scope, deliverables, milestones, schedule, resources mobilised, roles and responsibilities, acceptance criteria, and pricing terms.
Article 6 - Brixio One Platform
6.1 Provision
Brixio makes the Brixio One platform available to the Client, for the duration of the Contract, as the primary digital interaction channel with Brixio for all subscribed Services. Brixio One is hosted on the global edge network of Cloudflare, Inc.
6.2 Licence to use
Brixio grants the Client, for the duration of the Contract, a non-exclusive, non-transferable, and revocable licence to use Brixio One, limited to the purposes of performance of the Contract and to the Authorised Users designated by the Client.
6.3 Authorised Users
The Client identifies the persons authorised to access Brixio One (the “Authorised Users”), is responsible for the confidentiality of their credentials, and notifies Brixio without delay of any departure or change of scope. The Client is responsible for any action carried out via the accounts of Authorised Users.
6.4 Functionalities
Depending on the Services subscribed, Brixio One provides access to:
the client onboarding procedure (KYC, beneficial ownership, sanctions screening);
invoice and usage data consultation;
creation and tracking of support tickets;
monitoring of project progress and milestones;
certain Free Tools.
6.5 Free Tools
Free Tools (notably Metryx for Cloudflare configuration assessment) are made available “as is” and without warranty of any kind, express or implied, as to their accuracy, completeness, availability, or fitness for any particular purpose. Their outputs do not constitute a contractual deliverable, professional advice, or any recommendation binding on Brixio. Brixio may at any time, without notice, modify, restrict, or withdraw a Free Tool. To the maximum extent permitted by applicable law, Brixio's liability is expressly excluded in respect of Free Tools.
6.6 Evolution
Brixio reserves the right to evolve, modify, or replace the functionalities of Brixio One, subject to preserving the substance of the contracted Services.
6.7 Notifications via Brixio One
Operational notifications issued via Brixio One (e.g. milestone confirmation, invoice availability, ticket update) constitute valid notifications under the Contract for operational matters only. Legal notifications (formal notice, termination, etc.) must be sent under the conditions set out in Article 22.
Article 7 - Client Onboarding (KYC) and Sanctions Compliance
7.1 Client onboarding
Before any provision of the Services, the Client undergoes Brixio's customer onboarding procedure, conducted via Brixio One and including, as applicable, know-your-customer (KYC), anti-money-laundering (AML), beneficial ownership, and sanctions screening checks. Brixio's engagement is conditional on successful completion of this procedure.
7.2 Right of refusal
Brixio reserves the right, in its sole discretion, to refuse or to terminate any commercial relationship with a prospect or Client, without obligation to provide reasons, in particular in case of risk of non-compliance with KYC, AML, or sanctions rules.
7.3 Sanctions and export control compliance
Brixio complies with applicable economic sanctions, trade restrictions, and export control laws, including those administered by:
the United States (Office of Foreign Assets Control - OFAC - and U.S. Department of Commerce export controls);
the European Union;
the United Nations Security Council;
the United Kingdom (HM Treasury, Office of Financial Sanctions Implementation);
the United Arab Emirates and any other applicable national or regional regime.
Brixio does not contract with, or provide Services to, persons, entities, or end users located in, ordinarily resident in, or organised under the laws of countries or territories subject to comprehensive sanctions or embargoes (including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), nor with any individual or entity listed on applicable sanctions or denied-party lists.
7.4 Client representations
The Client represents and warrants, as of the date of acceptance of the Quote and throughout the performance of the Contract, that:
it is not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive sanctions;
it does not appear, and none of its beneficial owners appears, on any applicable sanctions or denied-party list;
it shall not use the Services in any manner that would cause Brixio or its technology partners to be in breach of applicable sanctions or export control laws.
7.5 Third-party technologies subject to export controls
The Client acknowledges that certain technologies on which the Services are based - in particular those of Cloudflare, Inc. - are themselves subject to U.S. export control regulations. The Client undertakes to comply with such regulations at all times.
Article 8 - Subcontracting and Brixio Group Entities
Brixio reserves the right to subcontract all or part of the Services to any entity belonging to the Brixio group (in particular Brixio France SAS in Paris and Brixio Technologies LLC in Dubai), as well as to qualified third-party subcontractors, without obligation of prior notification or consent of the Client, subject to compliance with the DPA provisions for subcontractors processing personal data.
Subcontracting does not relieve Brixio of its contractual obligations. Brixio remains fully responsible for the performance of the Services, including those performed by its subcontractors.
Article 9 - Client Obligations
9.1 Cooperation
The Client undertakes to cooperate fully with Brixio throughout the performance of the Services, in particular by providing in a timely manner the access, information, data, infrastructure, and authorisations necessary (including access to its Cloudflare account, where applicable).
9.2 Delays attributable to the Client
Any delay attributable to the Client, including a failure to cooperate, a delay in transmitting information, or unavailability of required access, may result in a postponement of the Services schedule. Brixio reserves the right to adjust the timeline and, where applicable, the project costs accordingly.
9.3 Acceptance of Services and deliverables
Unless otherwise provided in the Quote, SOW, or applicable PTCS:
Deliverable-based services (e.g. PS): acceptance occurs by written sign-off by the Client at each major milestone. Failing a written rejection with reasons within seven (7) calendar days following delivery, the milestone shall be deemed accepted and invoiceable.
Continuous or recurring services (e.g. MSP, Support): acceptance is deemed effective from the start of the engagement.
Licence or subscription resale: acceptance is deemed acquired on the date of activation, transfer, or delivery of the licence, whichever occurs first.
Article 10 - Technical Uncertainties
The Client acknowledges that, given the inherent complexity of IT services and third-party platforms such as Cloudflare, Brixio cannot guarantee uninterrupted service, incident-free operation, or the complete elimination of vulnerabilities or errors within the Client's infrastructure.
Brixio undertakes to deploy reasonable efforts in accordance with commercial standards and industry best practices. Save for an express service level agreement (SLA) provided in a Quote, SOW, or PTCS,
no obligation of result, availability, or performance shall be presumed from the provision of the Services; Brixio is bound by an obligation of means.
Article 11 - Pricing and Payment Terms
11.1 Pricing
The prices applicable to the Services are specified in the Quote. All prices are stated exclusive of any applicable taxes, duties, levies, or charges, which remain the exclusive responsibility of the Client.
11.2 Invoicing currency
The invoicing currency is that specified in the Quote. Brixio invoices, depending on the Quote, in euros (EUR), Singapore dollars (SGD), U.S. dollars (USD), or any other currency agreed between the Parties.
11.3 Indexation
Unless otherwise stated in the Quote or applicable PTCS:
the rates for Professional Services and Managed Services are indexed annually on the Syntec index;
the rates for licence resale are fixed for the initial contractual period; any renewal is subject to a new Quote or to a price increase capped under the conditions of the initial Quote.
11.4 Payment schedule
Invoices are issued according to the schedule defined in the Quote and accessible via Brixio One. Unless otherwise specified, invoices are payable within
thirty (30) calendar days of issuance by Brixio.
11.5 Late payment
In the event of non-payment by the due date, Brixio reserves the right to:
apply late payment penalties at the rate of 1.5% per month of delay, or at the maximum rate permitted under Singapore law, whichever is lower;
claim full reimbursement of recovery costs incurred on a documented basis (including legal fees and litigation costs);
suspend or postpone the provision of the Services, including access to Brixio One, without further notice and without such suspension constituting fault on Brixio's part.
Article 12 - Term and Termination
12.1 Term
The Services start on the start date indicated in the applicable SOW or Quote and continue until (a) full delivery of the agreed deliverables, (b) expiration of the contractual term, or (c) termination of the Contract pursuant to these GTCS.
12.2 Termination for breach
Either Party may terminate the Contract by right and with immediate effect, by written notice, in case of material breach by the other Party of its obligations, not remedied within thirty (30) calendar days of formal notice from the aggrieved Party.
12.3 Termination for insolvency proceedings
Either Party may terminate the Contract with immediate effect, by written notice, if the other Party (a) becomes insolvent or is manifestly unable to pay its debts as they fall due, (b) is placed in safeguard, judicial reorganisation, or liquidation proceedings, or (c) becomes subject to equivalent proceedings.
12.4 Effects of termination
Upon termination, the Client remains liable for all amounts due in respect of Services provided up to the effective date of termination, including ongoing engagements and unrecoverable costs incurred. The Client's access to Brixio One and to Cloudflare services provided by Brixio may be suspended or revoked from termination.
Article 13 - Confidentiality
13.1 Non-disclosure obligation
Each Party undertakes to preserve the confidentiality of all Confidential Information communicated by the other Party for the duration of the Contract and for five (5) years from its termination. No Confidential Information may be disclosed to a third party without the prior written consent of the disclosing Party, except where such disclosure is required by law or by a competent authority.
13.2 Return or destruction
Upon termination or expiry of the Contract, each Party undertakes, at the other Party's instruction, to return or destroy all Confidential Information belonging to that Party, subject to legally required archive copies.
Article 14 - Intellectual Property
14.1 Pre-existing materials
Brixio retains all rights, titles, and interests in any pre-existing materials, including templates, methodologies, processes, tools, software, and know-how used in the performance of the Services.
14.2 Licence on Deliverables
Brixio grants the Client a non-exclusive, non-transferable licence, strictly limited to the use of the Deliverables and Services provided, within and for the purposes of the Contract.
14.3 Client Data
The Client remains the sole owner of its data and any information communicated to Brixio for the performance of the Services.
14.4 Licence on Client name and logo
The Client grants Brixio a non-exclusive, royalty-free, worldwide, and revocable licence to use its name, logo, and trademarks for commercial reference purposes, in particular on Brixio's website and marketing materials. The Client may, at any time and without having to give reasons, request the removal of its name, logo, or trademarks by written notice to hello@brixio.io. Brixio shall action the removal within a reasonable period.
Article 15 - Warranties
Brixio warrants that the Services will be performed with diligence, competence, and in accordance with the professional standards generally recognised in the industry. Brixio does not warrant the continuous operation of Cloudflare products or any other third-party software or hardware, nor the absence of anomalies relating to such products, for which Brixio cannot be held liable beyond the commitments made by the relevant publishers. To the extent permitted by applicable law, all other warranties, express or implied, are excluded.
Article 16 - Limitation of Liability
16.1 Exclusion of indirect damages
Save for a breach of Articles 13 (Confidentiality), 14.4 (Licence on name and logo), 19 (Personal Data Protection), or of the indemnification obligations under Article 17, neither Party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including in particular any loss of profits, revenue, data, or business opportunities.
16.2 Liability cap
Subject to the exceptions below, the aggregate cumulative liability of each Party under the Contract shall not exceed the total fees actually paid by the Client to Brixio during the twelve (12) months preceding the event giving rise to liability.
16.3 Exceptions
Nothing in the Contract shall exclude or limit a Party's liability in case of:
death or personal injury caused by its fault;
fraud or wilful misconduct;
breach of obligations expressly referred to in Article 16.1;
any other liability that cannot lawfully be excluded or limited.
Article 17 - Indemnification
17.1 Indemnification by Brixio
Brixio undertakes to defend, indemnify, and hold harmless the Client against any claim by a third party alleging that the Deliverables provided by Brixio infringe the intellectual property rights of that third party, excluding the intellectual property rights licensed to the Client under Article 14.
17.2 Indemnification by the Client
The Client undertakes to defend, indemnify, and hold harmless Brixio against any third-party claim arising from:
misuse or non-compliant use by the Client of Cloudflare products or services or any other third-party product;
breach by the Client of these GTCS or any applicable law or regulation;
breach by the Client of the representations referred to in Article 7.4.
17.3 Procedure
The indemnified Party shall notify the indemnifying Party in writing without delay of any claim of which it becomes aware. The indemnifying Party shall have exclusive control of the defence and settlement of the claim. The indemnified Party shall provide reasonable assistance in defending the claim.
Article 18 - Insurance
Brixio represents that it holds a Professional Civil Liability (Responsabilité Civile Professionnelle) insurance policy covering the financial consequences of liability it may incur in the performance of the Services, with a notoriously solvent insurance company. A certificate of insurance may be provided to the Client on written request.
Article 19 - Personal Data Protection
19.1 General compliance
Each Party undertakes to comply with all applicable laws on the protection of personal data, including the Singapore Personal Data Protection Act 2012 (“SG PDPA”), the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) where applicable, and any other applicable national or regional legislation.
19.2 Roles of the Parties
Each Party acknowledges its respective role under applicable laws: the Client acts as data controller (or “Organisation” within the meaning of the SG PDPA), and Brixio as data processor (or “Data Intermediary” within the meaning of the SG PDPA), unless otherwise specified in the applicable SOW or PTCS.
19.3 Data Processing Agreement (DPA)
Where Brixio acts as a processor in respect of personal data controlled by the Client, the Data Processing Agreement published at https://brixio.io/legal/dpa/en applies by right, without need to sign a separate document, save where the Client requests so in writing. The DPA governs such processing in accordance with applicable requirements, in particular Article 28 of the GDPR where applicable and the Data Protection Provisions of the SG PDPA.
19.4 Brixio acting as controller
Where Brixio processes personal data solely for the management of the commercial relationship with the Client (e.g. contact details of the Client's professional contacts), Brixio acts as a controller and complies with its obligations as such, as described in the Privacy Policy published at https://brixio.io/legal/privacy-policy/en.
19.5 Contact
Any question relating to data protection may be addressed to Brixio's Data Protection Officer (DPO) at: dpo@brixio.io.
Article 20 - Ethics and Anti-Bribery Compliance
Brixio and its personnel undertake to comply with all applicable anti-bribery laws, including:
the Singapore Prevention of Corruption Act (Cap. 241);
French Law n° 2016-1691 of 9 December 2016 on transparency, the fight against corruption, and the modernisation of economic life (“Sapin II Law”);
the U.S. Foreign Corrupt Practices Act (FCPA);
the UK Bribery Act 2010;
UAE Federal Decree-Law No. 31 of 2021;
any other applicable anti-bribery legislation.
Each Party represents and warrants that it does not, and shall not during the term of the Contract, resort to bribery, hidden payments, illicit political contributions, illicit commissions, or undue advantages offered to a third party or a public official, and shall not seek to unduly influence a third party or a representative of a public authority. Any breach of this clause constitutes a material breach giving rise to immediate termination under Article 12.2.
Article 21 - Independent Contractor Relationship
Brixio performs the Services as an independent contractor. Nothing in the Contract shall be construed as conferring on Brixio the status of agent, employee, or representative of the Client. Brixio has no authority to legally bind the Client. Brixio is solely responsible for its expenses and for the payment of any compensation or benefits owed to its personnel.
Article 22 - Notifications
22.1 Modes
Any notification under the Contract shall be made in writing and transmitted by: (i) hand delivery, (ii) internationally recognised express carrier, (iii) registered mail with acknowledgement of receipt, or (iv) email with proof of transmission. For operational matters, notifications via Brixio One are also valid under Article 6.7.
22.2 Date of receipt
A notification is deemed received (a) upon actual receipt, (b) if sent by carrier, on the working day following dispatch, (c) if sent by registered mail, five working days after dispatch, (d) if sent by email, upon confirmation of receipt (including automatic confirmation), unless sent outside business hours, in which case it is deemed received on the following working day.
22.3 Addresses
Notifications are sent to the addresses indicated in the Quote or SOW, or subsequently communicated by written notification. For Brixio, the default address is: 68 Circular Road, #02-01, Singapore 049422 - hello@brixio.io.
Article 23 - Miscellaneous Provisions
23.1 Assignment
Neither Party may assign or transfer its rights or obligations without the prior written consent of the other Party. Any attempt to the contrary shall be void. By way of derogation, each Party may assign the Contract without consent in the context of a merger, acquisition, or transfer of substantially all of its assets, provided that the assignee assumes the contractual obligations.
23.2 Waiver
No tolerance or inaction by a Party shall be construed as a waiver of its rights. Any waiver shall only be valid if in writing and signed.
23.3 Severability
If any clause is held invalid or unenforceable, the other provisions shall remain in force. The clause concerned shall be adapted to be made valid and enforceable within the limits of the law.
23.4 Electronic signature
The Quote, SOW, and any validation may be signed electronically, in particular via Zoho Sign, and shall have the same legal value as a handwritten signature, in accordance with the Singapore Electronic Transactions Act (Chapter 88).
23.5 Non-disparagement
Each Party undertakes not to disparage or harm the reputation of the other Party or its representatives. This clause survives termination of the Contract. Truthful statements required by law or by a judicial authority do not constitute a breach of this clause.
23.6 Non-solicitation
During performance of the Contract and for twenty-four (24) months after its end, each Party undertakes not to solicit, directly or indirectly, (a) the employees, consultants, officers, or directors of the other Party, or (b) the clients, partners, or suppliers of the other Party with a view to offering competing services. The following are permitted: general untargeted offers, spontaneous applications, persons whose collaboration with the other Party has ceased for more than six (6) months, and clients inactive for more than six (6) months.
23.7 Force majeure
Neither Party shall be liable for delay or failure resulting from a force majeure event, that is to say an event (a) beyond the reasonable control of the affected Party, (b) unforeseeable at the conclusion of the Contract, and (c) the effects of which cannot be reasonably avoided or overcome (e.g. natural disaster, war, general strike, pandemic, major network outage). The event must be notified to the other Party without delay, with an estimate of its duration. Economic fluctuations do not constitute force majeure.
23.8 Entire agreement
The Contract constitutes the entire agreement between the Parties on its subject matter and supersedes all prior agreements relating to the same.
23.9 Acknowledgement
Each Party acknowledges having read the Contract, having understood its terms, having had the opportunity to consult independent legal counsel, and having accepted it voluntarily.
Article 24 - Governing Law and Jurisdiction
24.1 Governing law
The Contract is governed by the laws of the Republic of Singapore, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
24.2 Amicable resolution
Any dispute relating to the existence, interpretation, validity, performance, or termination of the Contract shall be preceded by an attempt at amicable resolution between representatives of the Parties for thirty (30) calendar days.
24.3 Competent courts
Failing amicable resolution, any dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.
Article 25 - Modifications to the GTCS
Brixio reserves the right to modify these GTCS at any time. The version in force is that published at https://brixio.io/legal/cgv/singapore-pte/en on the date of acceptance of the Quote by the Client. Previous versions are archived and accessible at https://brixio.io/legal/archive/. In case of a material modification affecting a Contract being performed, Brixio shall notify the Client in writing at least thirty (30) days before the modification enters into force.
End of General Terms and Conditions of Sale - Brixio Technologies (Singapore) Pte. Ltd. - Version 2.0
Cloudflare Licence Resale — Particular Terms
v2.0 · effective 07 May 2026
Governs Brixio's resale of Cloudflare licences (Pro, Business,
Enterprise, add-ons), including provisioning via Brixio One,
applicable Cloudflare end-user terms, and invoicing.
Version 2.0 - Effective date: 07/05/2026
These Particular Terms and Conditions of Sale (the “PTCS”) apply to Cloudflare Licence Resale Services provided by any Brixio group entity (Brixio France SAS, Brixio Technologies LLC, or Brixio Technologies (Singapore) Pte. Ltd., each hereinafter “Brixio”).
They supplement the General Terms and Conditions of Sale (“GTCS”) of the entity issuing the Quote, accessible at https://brixio.io/legal/cgv/. Matters of governing law, jurisdiction, currency, late payment, intellectual property, confidentiality, limitation of liability, personal data protection, and other entity-specific provisions are governed by the applicable GTCS and are not reproduced in these PTCS.
These PTCS are triggered by any Commercial Proposal (“Quote” or “CP”), Purchase Order (“PO”), or Statement of Work (“SOW”) referring to them.
Article 1 - Object and Scope
These PTCS govern the resale by Brixio of Cloudflare licences and subscriptions for the Client (the “Resale”). Brixio acts as a non-exclusive reseller of Cloudflare licences, acquired from an authorised distributor or directly from Cloudflare, Inc.
These PTCS apply exclusively to the resale and provisioning of licences, to the exclusion of any associated professional services (onboarding, configuration, technical support, managed services, optimisation, training). Such complementary services, where required, shall be the subject of a separate SOW governed by the corresponding PTCS (Cloudflare Professional Services PTCS, Cloudflare Managed Services PTCS, Cloudflare Support Services PTCS).
Article 2 - Statement of Work (SOW)
Before any licence provisioning activity, the Parties shall establish a Statement of Work (“SOW”) or a Quote setting out at minimum:
a precise description of the Cloudflare products, plans, and options to be provisioned (e.g. Cloudflare Application Services, Zero Trust, Workers, Magic Transit, etc.);
the volumes, capacities, or metrics associated with the subscription (e.g. number of zones, seats, requests, bandwidth, or any other Cloudflare pricing indicator);
the target Cloudflare account(s) and corresponding technical contacts;
the duration of the subscription(s) (monthly, annual, multi-year);
the desired commencement date;
unit price, total price, and any specific financial terms (down payment, instalments, annual prepayment, etc.).
Article 3 - Provisioning via Brixio One
Provisioning, subscription monitoring, and consultation of billing and usage data are carried out via the Brixio One platform. The Client accesses information relating to its licences (status, renewal dates, invoices, usage metrics) through its Brixio One account, under the conditions of Article 6 of the applicable GTCS.
Brixio undertakes to provision the licence on the Cloudflare account designated by the Client within a reasonable period after acceptance of the Quote and receipt of the necessary technical information.
Article 4 - Client Obligations
The Client undertakes to:
communicate in a timely manner the target Cloudflare account ID, domain information, technical contacts, and any required administrative access;
hold an active Cloudflare account or authorise Brixio to create one in its name and on its behalf;
accept the Cloudflare general terms of use applicable to the products subscribed, accessible at https://www.cloudflare.com/en-gb/terms/ or any replacement URL communicated by Cloudflare;
comply with Cloudflare's Acceptable Use Policy;
inform Brixio without delay of any material change affecting the use of the licences (sale of business, change of control, merger, demerger).
Article 5 - Acceptance and Invoicing
Deliverables (provisioned licences or subscriptions) are deemed accepted:
on the effective activation date of the licence on the Client's Cloudflare account (event verifiable in the Cloudflare portal and replicated in Brixio One); or
failing that, seven (7) calendar days after Brixio's provisioning notification, save written objection by the Client justified by a substantial provisioning defect (e.g. incorrect plan or volume).
Invoicing is issued in accordance with the conditions of the Quote (payment on order, monthly instalments, or payment on receipt of invoice in accordance with the GTCS).
Article 6 - Pricing and Indexation
Resale prices are fixed for the initial subscription term agreed in the Quote. Any modification of the plan, volume, or options during the subscription term is the subject of an amendment or a new Quote.
On renewal, prices may be revised to reflect (a) any past or anticipated Cloudflare pricing changes, (b) any change in Brixio's margin or costs. Brixio shall communicate the new prices to the Client at least sixty (60) days before renewal. The Client may then choose to renew at the new conditions or not to renew. Failing notification of non-renewal by the Client thirty (30) days before expiry, the subscription is tacitly renewed at the new conditions notified.
Article 7 - Applicable Cloudflare Terms
The Client acknowledges and accepts that the use of Cloudflare products and services is governed by Cloudflare's general terms and policies, which apply to the Client independently of these PTCS. Brixio acts as reseller and is not the publisher of Cloudflare products.
The applicable Cloudflare service levels (SLA) are those published by Cloudflare for the subscribed plan. Any claim under the Cloudflare SLA shall be processed in accordance with the mechanisms provided by Cloudflare. Brixio undertakes to assist the Client in submitting such claims to Cloudflare, without however substituting itself for Cloudflare as regards service-level commitments.
Article 8 - Specific Limitations of Liability
In respect of the Resale, and without prejudice to the general limitations provided in the applicable GTCS, Brixio's liability is limited to the actual provisioning of the licences ordered on the Cloudflare account designated by the Client, within a reasonable period and in accordance with the Quote.
Brixio shall not be liable for:
unavailability, anomaly, or degradation of Cloudflare products or services;
modification of features, prices, plans, or terms by Cloudflare;
suspension or termination by Cloudflare of the Client's account or licences (in particular for breach of Cloudflare terms);
misuse, misconfiguration, or non-compliant use of the products by the Client.
Article 9 - Articulation with the GTCS
These PTCS constitute an agreement supplementary to the GTCS of the entity issuing the Quote. The hierarchy of contractual documents defined in Article 3 of the applicable GTCS applies: in case of contradiction between these PTCS and the GTCS regarding the scope, deliverables, service levels, or pricing terms of the relevant Service, these PTCS prevail. The GTCS prevail for any other matter, in particular governing law, jurisdiction, limitation of liability, confidentiality, and personal data protection.
Any express provision of a Quote or SOW derogating from these PTCS shall prevail over them for the sole scope of the engagement concerned.
End of Particular Terms and Conditions of Sale - Cloudflare Licence Resale - Version 2.0
Cloudflare Professional Services — Particular Terms
v2.0 · effective 07 May 2026
Covers technical analysis, architecture and design,
implementation and integration, and post-deployment
optimisation delivered under the Cloudflare Professional
Services framework.
Version 2.0 - Effective date: 07/05/2026
These Particular Terms and Conditions of Sale (the “PTCS”) apply to Cloudflare Professional Services Services provided by any Brixio group entity (Brixio France SAS, Brixio Technologies LLC, or Brixio Technologies (Singapore) Pte. Ltd., each hereinafter “Brixio”).
They supplement the General Terms and Conditions of Sale (“GTCS”) of the entity issuing the Quote, accessible at https://brixio.io/legal/cgv/. Matters of governing law, jurisdiction, currency, late payment, intellectual property, confidentiality, limitation of liability, personal data protection, and other entity-specific provisions are governed by the applicable GTCS and are not reproduced in these PTCS.
These PTCS are triggered by any Commercial Proposal (“Quote” or “CP”), Purchase Order (“PO”), or Statement of Work (“SOW”) referring to them.
Article 1 - Object and Scope
These PTCS govern professional services relating to the assessment, design, implementation, configuration, integration, optimisation, migration, and training around Cloudflare products and services (the “Services” or “Cloudflare Professional Services”).
The scope of these PTCS is strictly Cloudflare-centric. For consulting, audit, or integration services covering a broader technology scope, the “Consulting, Audit & Integration” PTCS shall apply.
Article 2 - Scope of Services
The Services may include, without limitation:
2.1 Technical analysis and assessment
technical assessment of the Client's Cloudflare account (DNS configuration, application profiles, service activation status);
review of existing Cloudflare features (WAF, bot management, DDoS protection, access control, Zero Trust, Workers, etc.);
identification of risks, configuration errors, optimisation areas;
production of an assessment report with findings and recommendations, where provided by the SOW.
2.2 Architecture and design
design of Cloudflare architectures aligned with the Client's needs (security, performance, compliance, resilience);
definition of security policies, WAF rules, Zero Trust strategies, or Workers usage patterns;
documentation of architecture choices and technical governance principles.
2.3 Implementation, configuration, and integration
configuration of Cloudflare products in accordance with the validated design;
deployment of security rules, access policies, and network configurations;
integration of Cloudflare with the Client's IT ecosystem (origin servers, IdP, SIEM, cybersecurity tools);
migration from other solutions (CDN, WAF, VPN, etc.) to Cloudflare.
2.4 Optimisation and support
periodic optimisation reviews;
training of the Client's teams on Cloudflare products;
transfer of skills to the Client's internal teams.
Article 3 - Statement of Work (SOW)
Any engagement under these PTCS shall be the subject of a SOW detailing at minimum: functional and technical scope, deliverables, milestones, schedule, resources mobilised by each Party, assumptions, exclusions, acceptance criteria, and pricing model (fixed-price or time-and-materials). The SOW is signed by both Parties (electronic signature accepted via Zoho Sign) before the Services commence.
Article 4 - Provision via Brixio One
Project tracking, milestones, deliverables, and communication between the Parties are managed via the Brixio One platform. The Client accesses progress reports, deliverables, timesheets, and activity reports through its Brixio One account, under the conditions of Article 6 of the applicable GTCS.
Article 5 - Deliverables and Acceptance
Deliverables are deemed accepted:
upon the Client's written sign-off (including electronic) at each major milestone defined in the SOW; or
failing that, seven (7) calendar days after delivery, save written reasoned rejection by the Client. In case of rejection, the Parties shall agree on the correction plan and the revised schedule.
Article 6 - Client Obligations
The Client undertakes to:
designate an operational interlocutor with the authority to validate deliverables;
provide in a timely manner the access, information, configurations, and authorisations necessary (including administrative access to the Cloudflare account);
make available the internal resources (technical, functional, business) required by the SOW;
assume responsibility for decisions validated at each milestone.
Article 7 - Pricing and Indexation
Pricing of the Services is defined in the Quote or SOW, and may take the form of:
a fixed price: price is fixed for the defined scope, and overruns are governed by the change request procedure;
time-and-materials (T&M): price calculated on the basis of daily or hourly rates defined in the Quote and time actually spent, evidenced by a timesheet accessible via Brixio One.
Daily rates and fixed prices are subject to annual indexation on the Syntec index or any equivalent regional index agreed in the Quote (in particular for Quotes issued from Dubai or Singapore). Failing contrary indication, indexation applies on each anniversary date of the SOW signature.
Article 8 - Best Efforts
Brixio is bound by an obligation of means in the provision of the Professional Services. Brixio undertakes to deploy best efforts in line with professional standards and industry best practices, and to mobilise consultants competent and trained on Cloudflare products. Save for an express service-level commitment in the Quote or SOW, no obligation of result, availability, or performance shall be presumed.
Brixio shall not be liable for unavailability, anomaly, or degradation of Cloudflare products, which fall under Cloudflare's own service-level commitments.
Article 9 - Articulation with the GTCS
These PTCS constitute an agreement supplementary to the GTCS of the entity issuing the Quote. The hierarchy of contractual documents defined in Article 3 of the applicable GTCS applies: in case of contradiction between these PTCS and the GTCS regarding the scope, deliverables, service levels, or pricing terms of the relevant Service, these PTCS prevail. The GTCS prevail for any other matter, in particular governing law, jurisdiction, limitation of liability, confidentiality, and personal data protection.
Any express provision of a Quote or SOW derogating from these PTCS shall prevail over them for the sole scope of the engagement concerned.
End of Particular Terms and Conditions of Sale - Cloudflare Professional Services - Version 2.0
Cloudflare Support — Particular Terms
v2.0 · effective 07 May 2026
Incident and anomaly analysis, ad-hoc technical queries, and
escalation to Cloudflare. Coverage and service levels follow
the Support plan referenced in the applicable Quote.
Version 2.0 - Effective date: 07/05/2026
These Particular Terms and Conditions of Sale (the “PTCS”) apply to Cloudflare Support Services Services provided by any Brixio group entity (Brixio France SAS, Brixio Technologies LLC, or Brixio Technologies (Singapore) Pte. Ltd., each hereinafter “Brixio”).
They supplement the General Terms and Conditions of Sale (“GTCS”) of the entity issuing the Quote, accessible at https://brixio.io/legal/cgv/. Matters of governing law, jurisdiction, currency, late payment, intellectual property, confidentiality, limitation of liability, personal data protection, and other entity-specific provisions are governed by the applicable GTCS and are not reproduced in these PTCS.
These PTCS are triggered by any Commercial Proposal (“Quote” or “CP”), Purchase Order (“PO”), or Statement of Work (“SOW”) referring to them.
Article 1 - Object and Scope
These PTCS govern reactive technical support services relating to the Cloudflare solutions subscribed by the Client (the “Support Services” or “Services”).
The Support Services are distinct from the Managed Services: they consist in reactive assistance on Client request, without proactive supervision or ongoing environment management. For continuous operation and optimisation engagements, the “Cloudflare Managed Services” PTCS shall apply.
Article 2 - Scope of Support Services
The Support Services are provided remotely and may include, without limitation:
2.1 Incident and anomaly analysis
assistance in the identification of abnormal behaviours, error messages, or service degradations on Cloudflare products;
technical analysis based on items provided by the Client (logs, screenshots, shared configurations);
recommendations for correction, parameter review, or further verification.
2.2 Ad-hoc technical queries
responses to requests for technical clarification on Cloudflare features (WAF, DNS, Zero Trust, Gateway, Workers, etc.);
guidance on configuration best practices;
assistance in the interpretation of Cloudflare logs and metrics.
2.3 Escalation to Cloudflare
opening and tracking of tickets with Cloudflare support where the incident relates to a product anomaly or Cloudflare infrastructure unavailability;
liaison between the Client and Cloudflare until closure of the Cloudflare ticket.
Article 3 - Coverage and Service Levels
Coverage of the Support Services is defined in the Quote. Failing contrary indication, default coverage is standard business hours (Monday to Friday, 9:00 to 18:00, time zone of the Brixio entity issuing the Quote, excluding local public holidays).
Handling commitments (“Response Time”) are tiered by severity according to the same levels as those defined for Managed Services:
Critical (P1): handling within 1 hour during coverage hours.
Major (P2): handling within 4 hours.
Minor (P3): handling within 1 business day.
Information request (P4): handling within 2 business days.
The above commitments cover handling exclusively. No commitment of resolution within a given time is granted by default, resolution potentially depending on Cloudflare's intervention.
Article 4 - Provision via Brixio One
Support requests are submitted exclusively via Brixio One, which is the official channel for the creation, tracking, and closure of support tickets. Requests sent through other channels (email, telephone, instant messaging) do not trigger the handling commitments of these PTCS.
The Client identifies in Brixio One the users authorised to open and manage tickets, within the limit of the number provided in the Quote.
Article 5 - Limitations and Best Efforts
Brixio is bound by an obligation of means in the provision of the Support Services. Brixio's ability to resolve an incident depends, to a significant extent, on Cloudflare's cooperation where the anomaly relates to Cloudflare's products or infrastructure.
Brixio undertakes to deploy best efforts in line with professional standards to analyse, diagnose, and guide the Client, and to escalate to Cloudflare where necessary.
Article 6 - Out of Scope
The following are expressly excluded from the scope of the Support Services, save contrary provision in the Quote:
code development (Workers, Workers KV, Pages Functions), which falls under the Cloudflare Professional Services PTCS;
design or structural modification of architectures, which falls under the Cloudflare Professional Services PTCS;
proactive supervision and ongoing management of the environment, which falls under the Cloudflare Managed Services PTCS;
processing of Cloudflare feature requests, which is a matter for Cloudflare directly;
support on third-party products or technologies not Cloudflare.
Article 7 - Pricing
Support Services are invoiced according to the model defined in the Quote:
Recurring subscription: fixed monthly or annual fee, granting access to a defined volume of tickets and a defined coverage. Beyond the agreed volume, additional tickets are invoiced at the rates set out in the Quote.
Per-incident pricing: fixed-fee or hourly invoicing on demand, without ongoing coverage commitment.
Pricing is reviewable upon renewal and subject to indexation under the conditions agreed in the Quote.
Article 8 - Articulation with the GTCS
These PTCS constitute an agreement supplementary to the GTCS of the entity issuing the Quote. The hierarchy of contractual documents defined in Article 3 of the applicable GTCS applies: in case of contradiction between these PTCS and the GTCS regarding the scope, deliverables, service levels, or pricing terms of the relevant Service, these PTCS prevail. The GTCS prevail for any other matter, in particular governing law, jurisdiction, limitation of liability, confidentiality, and personal data protection.
Any express provision of a Quote or SOW derogating from these PTCS shall prevail over them for the sole scope of the engagement concerned.
End of Particular Terms and Conditions of Sale - Cloudflare Support Services - Version 2.0
Managed Services — Particular Terms
v2.0 · effective 07 May 2026
Continuous supervision and operational governance of the
Client's Cloudflare estate: change management, recurring
operations, incident response, and reporting under defined
SLAs.
Version 2.0 - Effective date: 07/05/2026
These Particular Terms and Conditions of Sale (the “PTCS”) apply to Cloudflare Managed Services Services provided by any Brixio group entity (Brixio France SAS, Brixio Technologies LLC, or Brixio Technologies (Singapore) Pte. Ltd., each hereinafter “Brixio”).
They supplement the General Terms and Conditions of Sale (“GTCS”) of the entity issuing the Quote, accessible at https://brixio.io/legal/cgv/. Matters of governing law, jurisdiction, currency, late payment, intellectual property, confidentiality, limitation of liability, personal data protection, and other entity-specific provisions are governed by the applicable GTCS and are not reproduced in these PTCS.
These PTCS are triggered by any Commercial Proposal (“Quote” or “CP”), Purchase Order (“PO”), or Statement of Work (“SOW”) referring to them.
Article 1 - Object and Scope
These PTCS govern managed services relating to the operation, maintenance, ongoing optimisation, and governance of the Cloudflare products and services subscribed by the Client (the “Managed Services” or “Services”).
The Managed Services are provided as a recurring engagement, in accordance with the levels of commitment defined in the Quote or applicable SOW, and in accordance with the service levels (“SLA”) set out in these PTCS or in the Quote.
Article 2 - Scope of Managed Services
2.1 Supervision and operational governance
proactive monitoring of events, alerts, configuration errors, or risks detected on the Client's Cloudflare infrastructure;
regular review of activity logs, security policies, and usage statistics;
issuance of technical adjustment or optimisation recommendations.
2.2 Change management and recurring operations
execution of planned or corrective changes on the Cloudflare environment (WAF, DNS, Zero Trust, Workers, etc.);
update of security rules, access policies, and network configurations;
application of optimisation recommendations validated by the Client.
2.3 Incident management and investigation
handling of incidents detected by Brixio or reported by the Client via Brixio One;
investigation, diagnosis, and remediation within the Cloudflare scope;
escalation to Cloudflare where the incident relates to a product anomaly or Cloudflare infrastructure unavailability.
2.4 Reporting and governance
production of periodic reports (monthly or quarterly per the Quote) covering activity, incidents, changes, and recommendations;
organisation of periodic Service Reviews with the Client.
Article 3 - Coverage and Hours
Coverage of the Managed Services is defined in the Quote. Failing contrary indication, default coverage is:
Standard business hours: Monday to Friday, 9:00 to 18:00 (time zone of the Brixio entity issuing the Quote), excluding local public holidays.
Extended coverage (extended business hours, weekends, 24x7) may be subscribed and is subject to specific pricing in the Quote.
Article 4 - Service Levels (SLA)
Brixio's incident handling commitments (“Response Time”) are tiered by declared severity:
Critical (P1): blocking incident in production. Handling within 1 hour during coverage hours.
Major (P2): incident significantly degrading the service. Handling within 4 hours.
Minor (P3): incident with no significant impact. Handling within 1 business day.
Service request (P4): standard change, request for information. Handling within 2 business days.
The above commitments cover acknowledgement and not resolution. Resolution is an obligation of means and may depend on Cloudflare where the incident concerns its products.
Enhanced SLAs may be negotiated in the Quote, in particular for accounts benefiting from 24x7 coverage.
Article 5 - Provision via Brixio One
The Brixio One platform is the primary channel for: (a) creation and tracking of incident and service request tickets, (b) consultation of planned or executed changes, (c) access to periodic reports, (d) consultation of activity history. Operational notifications issued via Brixio One have the value of notification within the meaning of Article 6.7 of the GTCS.
Article 6 - Change Management
Changes to the Client's Cloudflare environment are executed according to the following process:
Standard changes: pre-approved in the SOW, executed without further prior validation (e.g. minor WAF adjustment, addition of a DNS zone).
Normal changes: subject to prior Client validation via Brixio One, with reasonable prior notice.
Urgent changes: executed in response to an ongoing incident, with simultaneous or immediately subsequent notification to the Client.
Article 7 - Client Obligations
designate an operational interlocutor and a security officer for structuring decisions;
maintain valid administrative access to the Cloudflare account allowing the execution of the Services;
inform Brixio without delay of any material change in its environment (architecture, scope, regulatory constraints);
comply with critical security recommendations issued by Brixio.
Article 8 - Pricing and Indexation
Managed Services are invoiced as a recurring subscription (monthly or annual per the Quote), payable in advance. Pricing is defined in the Quote and may include fixed components (governance fee) and variable components (ticket volume, scope covered).
Recurring fees are subject to annual indexation on the Syntec index or any equivalent regional index agreed in the Quote. Indexation applies on each anniversary date of the engagement start.
Article 9 - Term and Renewal
The initial term is defined in the Quote (typically twelve (12) months). At the end of the initial period, the engagement is tacitly renewed for successive periods of the same duration, save termination by either Party notified in writing at least ninety (90) days before expiry.
Article 10 - Articulation with the GTCS
These PTCS constitute an agreement supplementary to the GTCS of the entity issuing the Quote. The hierarchy of contractual documents defined in Article 3 of the applicable GTCS applies: in case of contradiction between these PTCS and the GTCS regarding the scope, deliverables, service levels, or pricing terms of the relevant Service, these PTCS prevail. The GTCS prevail for any other matter, in particular governing law, jurisdiction, limitation of liability, confidentiality, and personal data protection.
Any express provision of a Quote or SOW derogating from these PTCS shall prevail over them for the sole scope of the engagement concerned.
End of Particular Terms and Conditions of Sale - Cloudflare Managed Services - Version 2.0
Brixio's own audit, consulting, architecture, and integration
work outside the Cloudflare Professional Services framework.
Covers assessments, design, implementation, training, and
skills transfer.
Version 2.0 - Effective date: 07/05/2026
These Particular Terms and Conditions of Sale (the “PTCS”) apply to Consulting, Audit & Integration Services provided by any Brixio group entity (Brixio France SAS, Brixio Technologies LLC, or Brixio Technologies (Singapore) Pte. Ltd., each hereinafter “Brixio”).
They supplement the General Terms and Conditions of Sale (“GTCS”) of the entity issuing the Quote, accessible at https://brixio.io/legal/cgv/. Matters of governing law, jurisdiction, currency, late payment, intellectual property, confidentiality, limitation of liability, personal data protection, and other entity-specific provisions are governed by the applicable GTCS and are not reproduced in these PTCS.
These PTCS are triggered by any Commercial Proposal (“Quote” or “CP”), Purchase Order (“PO”), or Statement of Work (“SOW”) referring to them.
Article 1 - Object and Scope
These PTCS govern professional services of consulting, audit, architecture, and integration provided by Brixio on technology scopes that may extend beyond the Cloudflare ecosystem (the “Services”).
Covered scopes include, in particular: multi-cloud environments, hybrid or on-premise infrastructures, cybersecurity tools (SIEM, SOC, EDR, IAM), identity management platforms, data architectures, observability tools, and more broadly any technology scope defined in the SOW.
Article 2 - Scope of Services
2.1 Audit and technical assessment
technical review of the Client's environment (cloud or on-premise infrastructure, systems, interconnections, security, performance);
analysis of existing documentation, flows, configurations, technical dependencies, or regulatory constraints;
identification of risk areas, technical debt, redundancy, or obsolescence;
formulation of recommendations on the evolution, migration, or securing of the existing environment;
preparation, where provided in the SOW, of a formal assessment report.
2.2 Consulting and architecture design
design of technical architectures aligned with the Client's functional, security, and compliance needs;
definition of target architecture patterns (cloud-native, hybrid, edge-first, zero-trust, etc.);
documentation of structuring choices and support for technical decision-making.
2.3 Integration and implementation
integration of software components, APIs, and services with each other and with the Client's ecosystem;
deployment of pipelines, automations, and operational processes;
migration between environments or platforms, where provided in the SOW.
2.4 Support, training, and skills transfer
support for transformation programmes;
training of the Client's teams;
transfer of skills to internal teams.
Article 3 - Distinction with Cloudflare Professional Services PTCS
Where the engagement is strictly Cloudflare-centric, the “Cloudflare Professional Services” PTCS shall apply in lieu of the present PTCS. The present PTCS apply where the scope of the Services:
includes non-Cloudflare technologies in addition to Cloudflare; or
is exclusively non-Cloudflare; or
relates to a transverse programme for which Cloudflare is not the primary subject.
The SOW expressly specifies which PTCS apply. Failing that, the present PTCS apply by default for any engagement of mixed scope or not exclusively Cloudflare.
Article 4 - Statement of Work (SOW)
Any engagement under these PTCS shall be the subject of a SOW detailing at minimum: functional and technical scope, deliverables, milestones, schedule, resources mobilised by each Party, assumptions, exclusions, acceptance criteria, pricing model (fixed-price or T&M), and where applicable, success indicators. The SOW is signed by both Parties (electronic signature accepted via Zoho Sign) before the Services commence.
Article 5 - Provision via Brixio One
Project tracking, milestones, deliverables, timesheets, and communication between the Parties are managed via the Brixio One platform. The Client accesses progress reports and deliverables through its Brixio One account, under the conditions of Article 6 of the applicable GTCS.
Article 6 - Deliverables and Acceptance
Deliverables are deemed accepted:
upon the Client's written sign-off (including electronic) at each major milestone defined in the SOW; or
failing that, seven (7) calendar days after delivery, save written reasoned rejection by the Client. In case of rejection, the Parties shall agree on the correction plan and revised schedule.
Article 7 - Client Obligations
designate an operational interlocutor with the authority to validate deliverables;
provide in a timely manner the access, information, configurations, and authorisations necessary to the systems and environments concerned;
make available the internal resources (technical, functional, business) required by the SOW;
assume responsibility for decisions validated at each milestone.
Article 8 - Pricing and Indexation
Pricing of the Services is defined in the Quote or SOW, and may take the form of:
a fixed price: price fixed for the defined scope, overruns governed by the change request procedure;
time-and-materials (T&M): price calculated on the basis of daily or hourly rates defined in the Quote and time actually spent, evidenced by a timesheet accessible via Brixio One.
Daily rates and fixed prices are subject to annual indexation on the Syntec index or any equivalent regional index agreed in the Quote. Failing contrary indication, indexation applies on each anniversary date of the SOW signature.
Article 9 - Best Efforts
Brixio is bound by an obligation of means in the provision of the Services. Brixio undertakes to deploy best efforts in line with professional standards and industry best practices, and to mobilise consultants competent and trained on the technologies of the SOW. Save for an express service-level commitment in the Quote or SOW, no obligation of result, availability, or performance shall be presumed.
Article 10 - Articulation with the GTCS
These PTCS constitute an agreement supplementary to the GTCS of the entity issuing the Quote. The hierarchy of contractual documents defined in Article 3 of the applicable GTCS applies: in case of contradiction between these PTCS and the GTCS regarding the scope, deliverables, service levels, or pricing terms of the relevant Service, these PTCS prevail. The GTCS prevail for any other matter, in particular governing law, jurisdiction, limitation of liability, confidentiality, and personal data protection.
Any express provision of a Quote or SOW derogating from these PTCS shall prevail over them for the sole scope of the engagement concerned.
End of Particular Terms and Conditions of Sale - Consulting, Audit & Integration - Version 2.0
Data Processing Agreement (DPA)
v2.0 · effective 07 May 2026
Supplements the GTCS whenever Brixio processes personal data
on the Client's behalf. Forms an integral part of the Contract
and prevails on data-protection questions in case of conflict.
Version 2.0 - Effective date: 07/05/2026
This Data Processing Agreement (the “DPA”) supplements the General Terms and Conditions of Sale (“GTCS”) entered into between the Client and one of the following entities of the Brixio group (each, depending on context, “Brixio”):
Brixio France SAS, 91 rue du Faubourg Saint-Honoré, 75008 Paris, France;
Brixio Technologies LLC, 2nd Floor, Dubai Supreme Court Complex, Umm Hurair 2, Dubai, United Arab Emirates;
This DPA applies by right whenever, in the performance of the Services provided under the Contract, Brixio processes personal data on behalf of the Client. It forms an integral part of the Contract. In case of conflict between this DPA and other contractual documents, this DPA prevails on questions relating to the processing of personal data only.
Article 1 - Definitions
Capitalised terms not defined herein have the meaning given to them in the applicable GTCS. For the purposes of this DPA:
“Personal Data”: any information relating to an identified or identifiable natural person within the meaning of Article 4 of the GDPR or any equivalent provision of applicable law.
“Data Subject”: the natural person to whom the Personal Data relates.
“Controller”: the Client, who determines the purposes and means of processing Personal Data.
“Processor”: Brixio, who processes Personal Data on behalf of the Controller.
“Sub-processor”: any sub-processor appointed by Brixio to process Personal Data in the context of the Services.
“Personal Data Breach”: any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data.
“Applicable Laws”: Regulation (EU) 2016/679 (“GDPR”), the French Law n° 78-17 of 6 January 1978 as amended, the UK GDPR, the UAE Federal Decree-Law No. 45 of 2021 (“UAE PDPL”), the Singapore Personal Data Protection Act 2012 (“SG PDPA”), and any other applicable legislation.
Article 2 - Subject Matter and Scope
The purpose of this DPA is to define the conditions under which Brixio, as Processor, processes Personal Data on behalf of the Client, acting as Controller, in the context of the performance of the main Contract.
The nature, purpose, and duration of the processing, as well as the categories of Personal Data and Data Subjects, are described in Annex 1 of this DPA.
Article 3 - Documented Instructions
Brixio shall process Personal Data only on documented instructions from the Client. The GTCS, SOW, Quote, and Annex 1 constitute the Client's initial instructions.
Any additional instruction must be made in writing. Brixio shall inform the Client without delay if it considers that an instruction infringes the GDPR or any other Applicable Law, and may suspend execution of the relevant instruction pending its modification or confirmation.
Article 4 - Personnel Confidentiality
Brixio ensures that persons authorised to process Personal Data are committed to an appropriate contractual or statutory confidentiality obligation, and that they process Personal Data only to the extent necessary for the performance of the Services.
Article 5 - Technical and Organisational Measures
Brixio implements the appropriate technical and organisational measures described in Annex 2, to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR and equivalent provisions of other Applicable Laws.
Brixio is ISO/IEC 27001:2022 certified for the scope of its information security management system. A copy of the certificate may be provided to the Client on written request.
Article 6 - Sub-processors
6.1 General authorisation
The Client expressly authorises Brixio to engage the Sub-processors listed in Annex 3 of this DPA for the processing of Personal Data. This authorisation includes the other Brixio group entities (Brixio France SAS, Brixio Technologies LLC, Brixio Technologies (Singapore) Pte. Ltd.) when they act as intra-group sub-processors for the provision of the Services.
6.2 Changes to the list
Brixio publishes the up-to-date list of Sub-processors at https://brixio.io/legal/dpa/sub-processors and notifies the Client in writing (or via Brixio One) at least thirty (30) days before any addition or substantial replacement of a Sub-processor. The Client has fifteen (15) days to object to such change, by reasoned notification.
In the event of objection by the Client, the Parties shall seek in good faith an alternative solution. Failing agreement within thirty (30) days, the Client may terminate the impacted Services only, without penalty, subject to payment of Services performed up to termination.
6.3 Obligations imposed on Sub-processors
Brixio imposes on Sub-processors, by contract, data protection obligations at least equivalent to those of this DPA. Brixio remains fully liable to the Client for the failure of its Sub-processors to fulfil their obligations.
Article 7 - Assistance with Data Subject Rights
Taking into account the nature of the processing, Brixio assists the Client, by appropriate technical and organisational measures, insofar as possible, in responding to requests by Data Subjects to exercise their rights (access, rectification, erasure, restriction, objection, portability).
If Brixio receives directly a rights request from a Data Subject, it forwards it without delay to the Client, save written instruction otherwise from the Client.
Article 8 - Personal Data Breach Notification
Brixio shall notify the Client of any Personal Data Breach affecting it without undue delay and at the latest within forty-eight (48) hours of becoming aware of the breach, by email to the contact address indicated in the SOW (or failing that, in the Quote), with a copy to dpo@brixio.io.
The notification contains at minimum the information required by Article 33 of the GDPR, including:
the nature of the breach, its categories, and the approximate number of Data Subjects and records concerned;
the contact details of the DPO or point of contact for further information;
the likely consequences of the breach;
the measures taken or proposed by Brixio to remedy the breach and mitigate its effects.
Brixio assists the Client in complying with its obligations to notify the supervisory authority and to communicate to Data Subjects.
Article 9 - DPIA and Prior Consultation
Brixio assists the Client, to the extent necessary and taking into account the nature of the processing and the information available, in carrying out data protection impact assessments (DPIAs) within the meaning of Article 35 of the GDPR, as well as in any prior consultation of the supervisory authority within the meaning of Article 36 of the GDPR.
Article 10 - International Transfers
Brixio may transfer Personal Data outside the European Economic Area (EEA), in particular to the United Arab Emirates, the United States, Singapore, India, or any other country where its Sub-processors are established.
Any international transfer is governed by appropriate mechanisms, including:
the Standard Contractual Clauses (SCCs) adopted by the European Commission (Implementing Decision (EU) 2021/914), incorporated by reference into this DPA for transfers from the EEA;
the EU-US Data Privacy Framework (DPF), for Sub-processors that have adhered to it;
the UK Addendum to the SCCs for transfers from the United Kingdom;
the mechanisms provided by the UAE PDPL for transfers from the United Arab Emirates;
the mechanisms provided by the SG PDPA for transfers from Singapore.
A copy of the safeguards applicable to a specific transfer may be requested at dpo@brixio.io.
Article 11 - Audits and Inspections
Brixio makes available to the Client all information necessary to demonstrate compliance with the obligations laid down in this DPA and in Article 28 of the GDPR, including:
its ISO/IEC 27001:2022 certificate;
the record of processing activities carried out on behalf of the Client;
the documentation of its security and data protection policies.
The Client may, subject to a reasonable notice of at least thirty (30) days and a maximum frequency of once per calendar year (save for incident), have an audit of Brixio's compliance with the obligations of this DPA carried out, by itself or by an independent third-party auditor subject to a confidentiality obligation. Audits take place during business hours, without disruption of Brixio's activities. The costs of the audit are borne by the Client, unless the audit reveals a material breach by Brixio.
Article 12 - Return or Deletion of Personal Data
Upon termination or expiry of the main Contract, Brixio shall, at the choice of the Client expressed in writing within thirty (30) days following the end of the Contract:
return to the Client all Personal Data in a structured, commonly used, and machine-readable format; or
securely delete all Personal Data and certify such deletion in writing.
Failing instruction from the Client within this period, Brixio shall delete the Personal Data. Brixio may retain copies of Personal Data to the extent and for the duration required by applicable law, subject to the confidentiality obligations of this DPA.
Article 13 - Liability
The liability of each Party under this DPA is governed by the limitation of liability provisions set out in the applicable GTCS. However, this DPA shall not limit the liability of either Party towards Data Subjects or supervisory authorities beyond what is permitted by Applicable Laws.
Article 14 - Term and Survival
This DPA enters into force on the same date as the main Contract and remains in force as long as Brixio processes Personal Data on behalf of the Client. Obligations relating to confidentiality, security, and deletion of Personal Data survive termination of the Contract for as long as necessary.
Article 15 - Governing Law
This DPA is governed by the same law as the applicable GTCS. However, in case of conflict between the law of the GTCS and an Applicable Law granting a higher level of protection to Data Subjects, the latter prevails on questions relating to the protection of Personal Data only.
Article 16 - Contact
Any question relating to this DPA or to the processing of Personal Data may be addressed to Brixio's Data Protection Officer:
Email: dpo@brixio.io
Postal address: For the attention of the Data Protection Officer, Brixio France SAS, 91 rue du Faubourg Saint-Honoré, 75008 Paris, France
Annex 1 - Description of Processing
Element
Description
Nature and purpose of processing
Provision of the contracted Services by Brixio for the benefit of the Client, including: configuration and deployment of platforms (Cloudflare and others), managed services, technical support, monitoring, incident management, project management, licence resale, and any other engagement provided for in the SOW or Quote.
Categories of Data Subjects
Employees, contractors, legal representatives, suppliers, and end users of the Client, depending on the Services provided.
Categories of Personal Data
Identification data (name, surname, role, professional email), connection data (IP addresses, logs), technical data (configurations, metadata), support ticket data, and any other data contained in the Client's systems accessed by Brixio for the purpose of performing the Services.
Special categories of data
No special categories within the meaning of Article 9 of the GDPR are processed by default. If special categories may be processed, the Client informs Brixio in advance and the Parties agree in writing on enhanced protection measures.
Duration of processing
Throughout the duration of the main Contract (GTCS + PTCS + SOW + Quote), extended by 30 days for the return or deletion of data upon termination.
Annex 2 - Technical and Organisational Measures (TOMs)
Domain
Measures implemented by Brixio
Encryption
Communications in transit using TLS 1.2 or higher. Sensitive data at rest encrypted using industry standards (AES-256).
Access control
Mandatory multi-factor authentication for access to internal systems. Role-based access control (RBAC). Principle of least privilege. Periodic access reviews.
Logging and audit
Logging of access and sensitive operations. Audit trails retained for at least 12 months. Regular security reviews.
Business continuity
Regular backups, environment segregation, documented and tested disaster recovery procedures.
Organisational security
ISO/IEC 27001:2022 certification of Brixio's ISMS. Security awareness training for all employees and contractors. Confidentiality undertakings signed by all personnel.
Incident management
Documented incident response procedures. Personal data breach notification protocol compliant with Article 33 of the GDPR.
Physical security
Premises with badge-controlled access. Primary hosting on Cloudflare infrastructure (ISO 27001, SOC 2, PCI DSS certified) and Microsoft 365 (equivalent certifications).
Annex 3 - Authorised Sub-processors
The up-to-date list is published at https://brixio.io/legal/dpa/sub-processors. The principal Sub-processors as of the effective date of this DPA are as follows:
AI-assisted productivity and automation (Claude API)
United States
EU SCCs, SOC 2
Brixio Technologies LLC (Dubai)
Intra-group sub-processing for the provision of Services to clients of Brixio France SAS and Brixio Singapore Pte. Ltd.
United Arab Emirates
Intra-group agreement, GDPR-equivalent measures
Brixio France SAS (Paris)
Intra-group sub-processing for the provision of Services to clients of Brixio Technologies LLC and Brixio Singapore Pte. Ltd.
France
GDPR, intra-group agreement
Brixio Technologies (Singapore) Pte. Ltd.
Intra-group sub-processing for the provision of Services to clients of Brixio France SAS and Brixio Technologies LLC
Singapore
Intra-group agreement, GDPR-equivalent measures
End of Data Processing Agreement - Brixio Group - Version 2.0
Privacy & Data
ISO 27001:2022
How Brixio processes personal data when you visit our website,
contact us, or hire us — across the GDPR (France), UK GDPR, UAE
PDPL and Singapore PDPA regimes via the three group entities.
Privacy Policy
How Brixio processes personal data as a controller
when you contact us, prospect, or hire us. Tri-controller
structure across France SAS, UAE LLC, and Singapore Pte Ltd.
Live list of every third party Brixio uses to process Client
data — Cloudflare, Microsoft, Zoho, Anthropic, plus the three
intra-group entities. Referenced from DPA §6.2.
In preparation
Coming soon
Website
Documents that govern the brixio.io website itself — distinct
from the commercial terms that govern paying clients.
Legal Notice
Required by French LCEN. Identifies the publisher, hosting
provider, contact details, and applicable jurisdiction for
brixio.io.
Governs visitor use of brixio.io: acceptable use,
intellectual-property notices, third-party links, and
limitation of liability for the website itself.
Brixio name, logo, and product marks. Will be populated once
EUIPO, UAE Ministry of Economy, and Madrid filings are
registered.
In preparation
Coming soon
Archive
Chronological versioned history of every document above.
10-year retention. We keep the previous version of any document
available here whenever it is updated, with the date of
replacement clearly indicated.
No archived versions yet. Every document
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